There was not a single communication sent to me about my son's birthday cake. They did not have the design we picked out. I came for pickup and no one knew what was going on. They told me someone went to another store to get the supplies. That it would only take 15 mins. After 30 mins of standing and waiting I asked again. I got told by the manager over the phone that the other store didn't have it either and what did he want me to do.
Absolutely ridiculous literally the first time using this bakery. Do better or at least communicate with the customer.