Great American Cookies Restaurant in Naples

Owner not registered
Reviews
#211 From 305 in Naples
7.1
27 Review
Ambience
7.1/10
Food
7.1/10
Interior
7.1/10
Prices
7.1/10
Service
7.1/10
More details
Price & Cuisine
$$$ International
Establishment type
Restaurant
Reviews
27 reviews
Rating
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Date
Date From - Date To
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Chris Weston
Source: google
10
2 months ago
Service Take out Food: 5 Service: 4 Atmosphere: 4
WOW, WOW….love the cookies. Had a variety, the snickerdoodle pumpkin spice, oatmeal, white chunk macadamia…all amazing. The Cookie Cakes are great with detail designs, a must purchase. Customer service - wonderful
Absolutely Amazing! BAR-NONE the BEST cookies around Naples Fl. ~ Soooooo fresh & delicious! Incredible customer service & so friendly! I cannot even begin to explain the experience as soon as I took that first bite! HUGE thanks again Chia & keep up the EXCELLENT job!
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alexander
Source: google
10
3 years ago
went to mall to get clothes & stop by to get snacks on our way out. tasted Fresh and sweet will come here again when I'm visiting naples. also covid-19 compliant and friendly staff😁
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Emma Resendez
Source: google
10
9 months ago
Employee Isaiah did a great job and made me a super beautiful custom cake!! Exactly how I wanted it—and better. Great service that went above and beyond, I highly recommend!
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Lori Canale
Source: google
10
3 years ago
With this Napless, FL location being under new management the products and service are now outstanding. Everything is baked fresh daily and the place is neat, organized and spotless. I ordered a cookie cake and it was moist and fresh and truly delicious. I highly recommend this establishment for all your cookie/cake needs.
So good! Got a cookie cake and the design was exactly what we asked for. Not to mention it tasted great!
Ordered a cake for my baby shower and it came out with two different fonts and looked like a child did it. Decided to give them another chance and ordered a cake for my TWIN siblings birthday and they only put one name and smeared off the second name because it “didn’t fit” as well as making the lettering for the entire message sloppy. While waiting to place my order along with 3 other people, the only worker that was on duty was on a break sitting in the food court! While their cookies are amazing, they will not be getting my business. They need to hire people who actually know what they’re doing.
Very disappointed with the customer service! While picking up my sons birthday cookie cake he was made fun of for the design of the cake. The cashier went as far as making fun of my son saying he was way too short for his age, while laughing about it with her co-worker. I will not be returning!
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Robert Cruz
Source: google
2
5 years ago
Standing here waiting for cake that I pre-paid for online several days ago to be pick up at 3pm. I called this morning to speak to a manager about picking it up at 2:30 and was told ok. Only to arrive and be told they were supposed to call me and it was going to be another hour. Now I am watching as the piece mill the cake together because the size I ordered isn’t even baked. If the party wasn’t a surprise and in a few hours I would ask for a refund and walked out. Now being offered a discount on a future cake which does me no good and I can’t rely on the business.
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