Absolutely ridiculous wait times. Waited 35 minutes for my food and they forgot items. Won't return to this location. Told the person that brought my food out that the wait was ridiculous and she was just speechless. Had nothing to say, didn't apologize, didn't explain, nothing. Just walked away from me. Very poor customer service and experience.
Food: 2
Service: 1
Atmosphere: 1
I'm upset and disappointed. I have purchased meals here daily for my corporation & employees for many years (maybe $10K annually!!!). They had a progam in 2023 where they provide a card to track meals and after 5 Stars, you get a free combo meal. I was reassured by Every Manager & the Owner multiple times that this card would not expire & it maintains it's value. I told them (and they know who I am) that I wanted to save my full ones as gifts.
Eventually, my Great Grandfather came into town, and I happen to know his favorite place to eat is Golden Chick. I offered him a free meal at his favorite place, for his travels, using my corporate card with 5 stars. I called Golden Chick and verified that they would honor this purchase prior to sending him up there with my card. They said "Absolutely!! No problem!!".
When my 80 year old Great Grandfather arrived about 20 minutes later to this location, and tried to order a Simple #1, they denied him usage of the card. Not only that, but they TOOK the card from him that I gave him, and told him that he still had to pay for his meal. I was ultimately incredibly embarrased that their management promised to honor this, over and over, even right before his arrival, and denied it upon his arrival. I'm taking my corporate business elsewhere, and will NEVER visit this establishment again. I hope it was worth the $8 to you guys. You've failed to agree to the deals you have made to our company, and took it out on an 80 Year old man. I can't forgive that.
Service
Dine in
Meal type
Dinner
Service: 1
