Wamesit Lanes Restaurant,Bar in Tewksbury

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Reviews
#42 From 79 in Tewksbury
7.8
432 Review
Ambience
7.8/10
Food
7.8/10
Interior
7.8/10
Prices
7.8/10
Service
7.8/10
More details
Price & Cuisine
$ American, Bar, Pub
Establishment type
Restaurant, Bar
About
This bar can be recommended for nicely cooked chicken sandwiches, grilled chicken and pizza. Delicious draft beer or good liqueur are worth trying here. Most likely, you'll return to Wamesit Lanes later to taste great coffee. Guests don't like Brezeln at this place. You can enjoy live music in the evening. The well-trained staff works hard, stays positive and makes this place great. The professional service is a big plus of this spot. Based on the reviewers' opinions, prices are fair. The beautiful decor and lovely atmosphere let clients feel relaxed here. As for the Google rating, this bar earned 4.1.
Reviews
432 reviews
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Our family would like to express a huge thank you to Wamesit Lanes for hosting a Sensory Free Day this afternoon. Liam had an amazing time and the organization and helpfulness of your staff could not be overstated. This was a really special thing you did and it was genuinely appreciated!! 👏👏👏
This past Saturday, I booked a couple hours of bowling for my fiancée’s birthday, and I’m sad to say that our experience wasn’t great. Initially, everything was going good. Our server was very attentive and we were having a great time. Then about halfway through our bowling experience, our lane started to glitch out and started giving all the players gutter balls, we were all on separate frames, and the pins kept getting reset randomly. We tried to fix our scores with the edit options available, but this actually made things worse. So we called for a service team member to help us. A couple of team members came over and said that they had the mechanic working on the lane and that this issue happens all the time (a bit concerning that this is a common issue and there hasn’t been any attempts to resolve the technical problems). The mechanic reset the lane and we were told us that everything was fixed. But it was clear by looking at our screen that the problem was not fixed and the same issue continued to happen. The staff ended up shutting down our lane and we were moved to a new lane. This was no problem. However, at this point, we thought that we would have at least had our time reset (since you must pay by the hour), but we received push back by the staff a few times before they eventually reset our time. Then we learned that there was a bigger party scheduled to come on our lane. We learned this when the front desk sent them to bowl on our lane… and this caused confusion for us and the other party. We would have been totally fine with leaving early if we were refunded for the time we did not get to bowl due to the technical issues. But no such offer was suggested by the staff, so we planned on bowling for the time we paid for. Then the other party was put on the lane that we were experiencing issues with, only to have their very first frame have the same exact technical issues. The manager and assistant manager did absolutely nothing to resolve the issue with us or the bigger party, and we were given dirty looks by the entire staff as we finished our game and proceeded to leave. It is safe to say that we will not return to Wamesit Lanes. There were so many opportunities the staff could have improved our experience - refund us (or give us a credit) for the half an hour we didn’t get to bowl, offer a free appetizer or drinks for the inconvenience… apologize for the inconvenience and not give us dirty looks as we left the facility. We understand that the technical issues were not anyone’s fault, but the attitude and lack of customer service is what really caused our bad experience with Wamesit Lanes. The only reason why I gave 2 stars is because our server at the time was the only individual who was kind and respectful to us. And she was very attentive despite it being a very busy Saturday. If anything comes out of this post, I hope it can be a learning opportunity for the staff on how to better manage these situations.
Fantastic event for my son!! He was able to have a great time and not have to be stressed by the noise or the lights! . It was also great to meet and talk with other parents who share the same experiences. Thank you for holding this event.
So over priced, I’m not sure how families afford this money grab. Pros: clean, I got sprayed by one of the teenagers who work here cleaning the empty lane table next to me. So you know they wipe them down. No one bowled to my right the entire time I played but someone wiped the table down 3 separate times. Interesting. That’s the only pro, cleanliness. Cons: you don’t pay per game, you pay per hour, AND ITS NOT PRO RATED. They have 3 different costs, off peak, peak and super volcanic peak. I guess Tuesday at 3:00 is a peak time? I was asked if I wanted to play for an hour or an hour and a half, not really sure what that meant so I asked about just leaving it open and paying when I’m done. They don’t do that so I said fine and hour and a half I guess. $50, fifty dollars, for one bowler and I have my own shoes. lol wild! I didn’t want to bowl anymore after about an hour, no refunds lol. Should’ve guessed that. One attendant working both the arcade game side of the desk as well as the bowling side, but I counted 6 employees standing in what seems to be their restaurant, I even asked if someone could help me at the desk and their answer was “unnmmmm I don’t know, um let me ask” I eventually left without checking out. Since I already paid, and I couldn’t get a refund, no need to tell anyone right? I’m not sure how they’ve survived, I don’t see the value here. Gimme a run down classic bowling alley where you pay per lane and you’re supporting a small business.
hands down the best place to go for family fun! i love the bowling & the arcade, however, the tavern is my absolute favorite! Rachel is the most wonderful waitress, she’s so personable, bubbly and you can tell she really enjoys her job. my family and I will continue to come back here for sure. keep up the great work! ☺️
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Liane Pancoast
Source: google
10
3 months ago
We had our running club event last night in the Pow Wow Room. It was a huge success, everyone had a great time. The food was good (next time we'll order more), the bowling was fun and the service was fantastic!! Rachel and Bailey were great! They were so nice and very helpful. We will be back next year, and hopefully Rachel and Bailey will be there too.
Perfect entertainment center for the area. Has everything for everybody. If you're a competitive person, there is more than enough here to keep you busy. Outdoor seating is AWESOME and everything is designed so well. The wait is crazy on weekends and vacation weeks usually, but that's expected. Love seeing what they've done for the community. The staff is top notch and the place runs smoothly because of them! Other entertainment/amusement centers need to take note!!
Just had the most uncomfortable meal I have ever had. Had a mob of 50 people standing over the top of me while I ate a meal. The management tried to get them to sit. They refused and made my meal experience horrible. Then charged me full price. I guess I am not as important as all the drunks in the party that hovered over us while we ate. I will never return here to eat again. Could not of had a worse experience.
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Basel Assaf
Source: google
10
2 years ago
The bowling lanes here are great, especially if you go with kids. Our kids had a blast, and there are many "tools" to make bowling kids friendly, such as a tiny dinosaur ramp to help kids aim as they play. There are lanes with smaller balls as well. We went on Saturday around 4:30pm and it wasn't too crowded with adults, got discounted rate, and there was essentially no wait, all of which are great things for a family. Just a warning to not eat in the restaurant there. I left a review for it that you can check. Certainly we are going back to bowl, but certainly too that we won't eat there.
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Robert Rose
Source: google
4
2 months ago
This place was great for a while , I hate leaving bad reviews. But the food and over all service went down hill. I just think the place is to big , to many customers and understaffed. It's unfortunate, they had a good thing going for a while. I hope things change positively for the owners.
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