High turnover on staff makes quality inconsistent here. We've had amazing experiences in years past but recent management is more hit and miss.
Dietary restrictions means we have to exclude certain ingredients, and we've had several instances of orders being incorrect. Even when business is relatively slow and we're basically the only people in the store. Simple things like "no bacon" or "no cheese" get missed frequently.
The sandwiches are good, lots of topping options. Drink dispenser is solid too. Post COVID, I miss the hot sauces being visible where you can add them or choose. Supposedly they still have them as options, but they even stopped putting up signs telling you what they had.
Overall, not the quality or consistency of years past. Especially at this location. It's not bad, but it's not consistent.
Check your order before leaving if you have allergies or dietary restrictions, is my recommendation.
Service
Take out
Meal type
Lunch
Price per person
$20–30
Food: 4
Service: 3
Atmosphere: 3
Recommended dishes
Firehouse Steak & Cheese
The Smoked Brisket....O...M...G!
This sandwich is one of the best sandwiches on the planet. Great location, fast friendly service.
Service
Dine in
Meal type
Lunch
Price per person
$1–10
Food: 5
Service: 5
Atmosphere: 5
I cant/dont believe these negative reviews, I've ordered from here countless times and it's always been top notch. Sometimes may be busy and might have to wait a little longer but it's definitely worth it, the quality is there.
FYI The BBQ beef and cheddar is absolutely to die for!
Food: 5
Service: 5
Atmosphere: 5
Service was really slow and they were out of peppers, onions and a few other ingredients. One sandwich was incorrect and the other was room temperature when it should have been hot. Male employee who heated the sandwich when requested was the lone bright spot in my visit. Won’t be back.
Service
Dine in
Meal type
Dinner
Price per person
$20–30
Food: 1
Service: 1
Atmosphere: 1
Recommended dishes
Firehouse Meatball
Was a really good, warm, Italian sub with extra pickles! Just what I wanted to enjoy! Meatball us great too!
Subways take note as your sandwiches are really terrible! Waste of money for sure.
Service
Take out
Meal type
Dinner
Price per person
$20–30
Food: 5
Service: 5
Atmosphere: 5
Recommended dishes
Firehouse Meatball
Horrible customer service from the girl with black hair and heavy eye liner make up. Disgusted as to how she handled her interaction with me. Very moody and impatient as I took my time to make a decision. She gave me a scolding look as I took my order. Pitiful experience with a so called customer service worker. I loved to go to that place but after that experience I’ll take my business elsewhere.
Service
Dine in
Food: 5
Service: 1
Atmosphere: 5
Come on people! I ordered by customizing and removing the meats and they still put meat on the sandwich!
Service
Take out
Meal type
Lunch
Food: 3
Service: 1
Atmosphere: 3
Husband said the employees do not greet you. They don’t say “ Hi” or
“ Can I help you?”
Husband came home with sandwiches and they were wet and soggy!! Big waste of money!
Nothing is good anymore!
Service
Take out
Meal type
Dinner
Price per person
$20–30
Food: 2
Service: 2
Atmosphere: 3
Customer service is rude. The gal who took my order made it seem like I was an inconvenience to her. They could work on their attitude.
Service
Take out
Meal type
Lunch
Price per person
$10–20
Atmosphere: 1
