El Pollo Loco Restaurant,Fast food in Tustin

Name: El Pollo Loco
Address: 13421 Newport Ave, Tustin, United States
Telephone: 17144507090
Rating: 3.2

Owner not registered

El Pollo Loco

Reviews

#182 From 239 in Tustin

6.4

302 Review

Ambience

6.4/10

Food

6.4/10

Interior

6.4/10

Prices

6.4/10

Service

6.4/10

More details

Price & Cuisine

$$$ Mexican, Spanish

Establishment type

Restaurant, Fast food

Features

Information

+17144507090

13421 Newport Ave, Tustin, United States

Get direction

Website El Pollo Loco

About

Not only should Massage Envy Spa North Tustin be visited, but also El Pollo Loco. Among other Mexican cuisune places to eat at, this fast food can be one of the greatest. It's easy to find El Pollo Loco due to its convenient location. Order good chicken salads, grilled chicken and tortilla soup. Many people think that you can eat tasty churros here. Great lemonade, ice tea or horchata will make your meal tastier and you'll certainly come back. This place is recommended for energetic employees. The terrific service is something these restaurateurs care about. Prices at this spot claim to be adequate. You will definitely like the pleasant atmosphere. But most clients who use Google didn't give this fast food a high rating.

Rating

Excellent

118

Very Good

Average

Poor

Terrible

Sorting

Newest

Oldest

Ascending rating

Descending rating

Date

Date From - Date To

mitski luvr

Source:

2 months ago

The cashier mel was very sweet and the food was good. I was in the drive-thru when my car suddenly started to smoke and catch on fire, Mel did a backflip out the window with a fire extinguisher in her hand and put it out of fire before anything could go wrong. She then gave me my double chicken bowl, it was very yummy. Thank you to Mel and her great cooking abilities. Service Take out Meal type Lunch Price per person $10–20 Food: 5 Service: 5 Atmosphere: 5 Recommended dishes Chicken Meals

Eric Mayfield

A year ago

I should know better than to expect good quality from this chain. They consistently offer substandard food, smaller portions, higher costs and bland tasting food. I bought the double meat chicken bowl and I’m still trying to figure out how much chicken one gets with the regular portion. Also I thought there were no beans in the bowl because they were divided in the bowl. The salad dressing was watered down and with extra Pico de gallo, save the calories and have a better tasting salad. Orrrrr… go to a smaller non-chain and get better quality and bang for your Buck.

Ernesto Vazquez

5 months ago

Went today 9/11 around 7:00pm through the drive thru and lady was super rude. Didn't even give me a chance to asked for me salsa and Chile serranos. Maybe if it was busy I understand but I was the only one. Rice was also super hard. Thanks pollo loco Food: 2 Service: 1 Atmosphere: 1

Miguel Gonzalez (Angel)

7 months ago

We visited this place to eat this Sunday and the personnel seem to have bad customer service, I asked them for sauce and they only gave me one and I had to ask to give me more. I was seeing that they don't like to be asked for extra sauces. I guess they closed early or something but they told us to get out and we were still eating, for what I know no restaurant should kick u out if you are still eating no matter what. So what you think I should rate this pollo loco pollo 🐔. Nah not cool coming to have a bad experience.. this was the only time I was here I'm not coming here anymore. Food: 1 Service: 1 Atmosphere: 1

Tom T

3 weeks ago

Place is awesome The chicken is so juicy it melts in your mouth. Service Dine in Meal type Lunch Price per person $10–20 Food: 5 Service: 5 Atmosphere: 5 Recommended dishes Chicken Meals

Brad Johnson

This is the 3rd time in one week that I get home and my order is completely wrong. And terrible. It seems like they are giving the old nasty meat and chicken in the drive through. Everything is disgusting. And once again. ..I'm missing two burritos, I'm missing dressing for the salads, the meat in the burritos in old and dried out. Hard as a rock. They once again forgot all gravy for potatoes. Ugh!!!!! Meal type Dinner Price per person $30–50

Anthony Valles

2 years ago

Manager was rude, rude taking order at drive thru, this was my chicken avocado burrito ...with no chicken ...there should be a sad face rating next to the “1 star” ...a star is happy ...there was nothing happy of my experience... they also mixed Dr Pepper into my coke... but I didn’t ask for that

Robert N

The employee Rosa is an amazing worker and always gets my order correct! She needs a raise Asap! No Rocky. I'm only going back because of her. She's like a Chicken Goddess and brings energy to that restaurant. I'd consider her the goat of fast food, and above Michael Jeffrey Jordan in terms of GOAT status In their own profession.

Dave

Eaten at this location twice now and both times my mac and cheese was watery and chicken could've been cooked longer. Chicken isn't bad, just looks like it was baked rather than fire-grilled. I recommend to keep it on the grill a little longer. And mac and cheese definitely needs to be thicker. Also, had to ask for my churro to be properly seasoned. Barely sprinkled any sugar on there, luckily the cashier was a nice young lady who added more for me. Service Take out Food: 3 Service: 3 Atmosphere: 3

Bonnie Blanchard

8 months ago

We came here for dinner tonight and my 5 year old really had to use the potty. They would not allow my 5 year old to use the bathroom until after we ordered which would have been too late for him. We went next door for dinner and won’t be coming back. Service: 1