Dunkin' Bakery,Restaurant,Fast food in Rockwall

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Reviews
#109 From 179 in Rockwall
7.7
343 Review
Ambience
7.7/10
Food
7.7/10
Interior
7.7/10
Prices
7.7/10
Service
7.7/10
More details
Price & Cuisine
$$$ Donuts
Establishment type
Bakery, Restaurant, Fast food
About
Taste nicely cooked sausages, breakfast sandwiches and rolls at this restaurant when you happen to be near it. If hungry, come here for good cream donuts, croissants and bagels. You will hardly forget delicious michelada that you can find. Take your chance to taste great iced coffee, iced latte or tea. Dunkin is well known for its great service and friendly staff, that is always ready to help you. Based on the reviewers' opinions, prices are fair. It's always a good idea to experience something new and enjoy the homey atmosphere. This place is rated on Google 4.1 by its guests.
Reviews
343 reviews
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I walked inside and everything seemed clean. I had one of the best customer service interactions ever. The lady at the front at about 1:00 p.m. on Thursday was very enthusiastic, had good energy and very helpful. I hadn't walked into a dunkin' for about 20-30 years so the menu was pretty new to me. She very kindly explained the different kinds of coffee and that they serve breakfast all day. I had an assortment of donut holes and their hazelnut coffee all of which was very tasty. I left feeling pretty good and surprised at the extraordinary customer service received. I'll have to try one of their breakfast sandwiches in the future. 2/3-tried their Boston Kreme and glazed chocolate. Pictures added. Service Take out Meal type Brunch Price per person $1–10 Food: 5 Service: 5 Atmosphere: 5 Recommended dishes Munchkins Donut Hole Treats
I have a crazy class schedule and come here almost every day before a long commute to school on weekdays. No matter what day or hour I come by, service is always amazing, everyone is so friendly and nice and my order is always right! Love this location and the workers so much! Service Take out Meal type Breakfast Price per person $1–10 Food: 5 Service: 5 Atmosphere: 5 Recommended dishes Egg and Cheese
Customer service is good, however I just wish my drink would be made consistently the same. I get the same thing every time (iced toasted white chocolate latte) some days I get the whip cream with the topping and some days I don’t , whenever I ask if it’s supposed to get whip cream with the cinnamon sprinkles (depending who is working ) I get the “ we can add it” as if it’s not supposed to come with it or I get yes it’s standard part of the signature lattes. Would love clarification. Service: 3
We went thru the drive thru. The lady that took our order was very nice. I ordered my usual Bostin cream donuts. My daughter ordered the coffee rolls and an iced latte, and my husband ordered a pepper bacon sandwich. Everything was good. Food: 5 Service: 5 Recommended dishes Sweet Black Pepper Breakfast Sandwich
avatar
Sylvia Aziz
Source: google
4
2 weeks ago
If you have an actual life and a schedule and you don't have time, don't go here. Took me about 40 minutes to go through the drive through to pick up my mobile order. I was late for a meeting. Order was straightforward. The staff was nice, but still. I'm so bummed! Service Take out Meal type Breakfast Price per person $1–10 Food: 2 Service: 2 Atmosphere: 3
The worst coffee I've ever had. I've tried changing it up, but it all tastes gross. No matter the location or selection. I can't tell the difference between pumpkin spice and hazelnut. Even their black coffee doesn't taste right. Both iced, and hot, taste really funky. Like chemicals. The food is okay. I do like their old fashioned donuts. Meal type Other Price per person $1–10 Food: 2 Service: 2 Atmosphere: 2
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Tee Tee
Source: google
4
2 weeks ago
Went on a Sunday morning, granted I understand it was super busy due to church crowd. However after waiting almost 30 minutes to get to the window to pay and receive my items : 1. the lady didn't know which order was mine. 2. my hot drink was COLD as if it had been sitting for a while and the cup was half full. 3. the whip cream in my ice drink started to sink to the bottom/ melt again as if it had been sitting for awhile. 4. mini bagel bites was cold and did not receive two orders like I had asked for. When I asked the window person to remake my drinks it was almost as if she was trying to pull any reason NOT to( granted I do get it, it was busy but if I am paying I do think I should get a GOOD quality beverage and not old and cold drinks).I Do think management NEEDS to step in more and work on properly handling the flow of the store and ensure drinks are being made right and are being handed out quickly and accurately. Food: 1 Service: 2
This is the worst experience I’ve ever had with this store. My and my mother’s coffee was bitter no flavor in the caramel macchiato that we ordered. Our sandwiches took forever and when we received them it was cold. GET IT TOGETHER PEOPLE!!! Service Take out Meal type Breakfast Price per person $20–30 Food: 1 Service: 1 Atmosphere: 2 Recommended dishes Bacon Egg and Cheese
Busy morning rush! With that being said, this place has a lot of employees who are all busting it out the whole time I could see them. Like a well-oiled machine. It was a bit of a wait for our two coffee drinks, but I couldn't imagine it getting to us any quicker with the large volume of customers at this location at 9:40 in the morning. Great friendly staff makes the wait bearable! Service Take out Meal type Other Price per person $1–10 Food: 5 Service: 4 Atmosphere: 4
I come to this location very often and have to say that the miss who made our drink today always makes it right! I always forget to ask for her name, but she made order number #6248 this morning at 11:45am for three butter pecan iced coffees. Every time I see her I look forward to my drink and know my day will be made. She also always recognizes my puppies and hands us treats for them :) That miss never misses 💅🏼 Service Take out Meal type Breakfast Price per person $1–10 Food: 5 Service: 5 Atmosphere: 5
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