Dunkin' Bakery,Restaurant,Fast food in Gastonia

Name: Dunkin'
Address: 350 N New Hope Rd, Gastonia, United States
Telephone: 17046712795
Rating: 3.5

Owner not registered

Dunkin'

Reviews

#163 From 289 in Gastonia

7.0

503 Review

Ambience

7.0/10

Food

7.0/10

Interior

7.0/10

Prices

7.0/10

Service

7.0/10

More details

Price & Cuisine

$$$ Donuts, Fast Food

Establishment type

Bakery, Restaurant, Fast food

Information

+17046712795

350 N New Hope Rd, Gastonia, United States

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Website Dunkin'

About

You will like its food, especially tasty sandwiches and perfectly cooked hash browns. Good doughnuts are what a lot of tourists try here. It's nice to try delicious latte or great hot chocolate. This restaurant is well known for its great service and friendly staff, that is always ready to help you. Enjoy the nice atmosphere here. But Dunkin' is not highly appreciated by Google users who provided it a below average rating.

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Brittney Dufault

Source:

A week ago

What a toxic environment. I went there this morning 2.28.24 for a coffee. I had a feeling as to how this was going to go, but it was actually worse. I stood in line patiently, as it was starting to get busy. It was my turn to place my order, lead on the floor told her to hold off on orders and make the drinks she had orders for already....ok this is understandable. No issues there, but then she finally comes back, and takes my order (no receipt was given) as I was paying she walked away and never came back. So I stood over to the side at pick up. They were going through mobile orders, and door dash orders....no problems here either. Well the lead was asking everyone if they were mobile orders, she got to me, and I said no I was in store order, she then proceeds to tell me that the other girl would get me (the lady who took my order). Ok cool no big deal.....well people are coming and going, and I am still patiently standing there waiting, and the lead lady looks over in my direction where other people were standing, and said you have a mobile order? I looked confused as we had just had this talk a few mins prior. I politely asked "who, I am sorry are you talking to me? As I was not sure who that question was directed too. Then she sighs rolls her eyes and shakes her head, and ask the girl who took my order what I was waiting on as if she somehow now has a problem with me just standing there. The lady who took my order said she didn't know! The lead lady with the attitude said are you waiting for a drink? are you order 19? I said ma'am I am not sure what order number I am, as I was not given a receipt, and said yes I am waiting on a drink, (gave her my drink...med iced caramel macchiato). Then that lead lady has the nerve to turn to the lady and grumble and said make her drink so she can leave! As if I was somehow the problem?- So I placed my order at 7:34am, and left the store at 8:15am and waited patiently, and I AM THE PROBLEM?- You work in the business of customer service, as well as an early shift where people are ordering breakfast and coffee, which is fast paced! If you can't handle it, or check your attitude, you need to find something else to do. Sincerely, Patient, but disrespected Customer Food: 4 Service: 1 Atmosphere: 1

Brandy Stevenson

3 weeks ago

The morning crew is definitely the best! They have great personalities and wonderful customer service. This morning all the ladies helped me with a mobile order I did. I don’t like the other Dunkin’s, this one is my fave ❤️

Amber Champion

6 months ago

I come here on the weekends before I head into work because of the convenience of using the app. I walked into today and there was a man being rude to the workers on duty. None of the other customers agreed with his attitude and supported the staff. This is a busy location and the crew was working hard to get the orders out efficiently. Everyone please be kind to others as they provide a service for their customers.

Truth Seeker

9 months ago

It's like riding into the bad girls club to get a coffee. These broods here at this location all have nasty attitudes. Don't say good morning welcome to Dunkin' Donuts, They none have smiles. If you woke up like this I hate to see the rest of the day. Putting them badass spirits on my coffee and food😖😩The picture here is of the assistant manager or manager as she claims and she's very very nasty and moody no wonder the crew is nasty. I vote and I'm sure a lot are with me to get a whole new crew QUICK✔️✔️✔️By these reviews I don't know why this location is still open

Daniel Torres

A month ago

This place gets it wrong more than McDonald's. Got an Iced coffee without Whip but got no ice and got the whip. 🤦‍♂️ Service Dine in Price per person $1–10 Service: 1

Sandra Holloman

A year ago

The reason why I gave them a four is because my latte was good. Look at the donut in the picture you can tell that it is old. I didn’t eat it because it was hard. I didn’t even check it before I left because I had to rush and go to work. Next time I won’t order the donut. Service Take out Meal type Other Price per person $1–10

Sabrina Hopper

2 years ago

Customer service great. Ordered a 6 pack donuts:3 blueberry cake and 3 chocolate cake. Chocolate were great. I dont think the blueberry were blueberry. No taste of blueberry at all. Hardly glazed. Horrible blueberry. So disappointed as these are my favorites. Owner/manager should make this right

Genesis Castro-Garcia

2 months ago

Workers ignore ya and dont tell u they cant make ur mobile order when theyre out of things… waited for like 10 minutes with no help before i just left and cancelled my order bc i overheard they didnt have something i ordered Food: 2 Service: 1 Atmosphere: 1

Brandy White

Everytime I go here the service is absolutely horrible. Each time I go here I tell myself never again then I end up needing another coffee to get through my day and try it again… each time my coffee is never right and the people that work there make you feel like a burden for being a PAYING customer!! Never again. I’ll make my own coffee at home. ….. ps today I asked for an iced latte and paid extra for a shot of expresso. Did they give me either of those?? Nope. And asking caused an attitude so I left. I vote to clean this place out and place new staff and management in… or shut the place down! Service Take out Meal type Breakfast Price per person $1–10

Annette Brooks

3 months ago

Staff is rude majority of the time when asking for help. I went inside and stood there about 5 minutes no one acknowledged me I walked out and went to the drive through. I try to avoid this location much as possible, I often end up leaving due to poor customer service. Service Take out Meal type Breakfast Price per person $1–10 Food: 4 Service: 1 Atmosphere: 2