Dunkin' Bakery,Restaurant,Fast food in Washingtonville

Name: Dunkin'
Address: 30 W Main St, Washingtonville, United States
Telephone: 18454964485
Rating: 3.9

Owner not registered

Main

United States

Establishments

Dunkin'

Reviews

#7 From 11 in Washingtonville

7.7

32 Review

Ambience

7.7/10

Food

7.7/10

Interior

7.7/10

Prices

7.7/10

Service

7.7/10

More details

Price & Cuisine

$$$ Donuts, Fast Food

Establishment type

Bakery, Restaurant, Fast food

Features

Wheelchair Accessible

Information

30 W Main St, Washingtonville, United States

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Website Dunkin'

About

Taste perfectly cooked sandwiches. Tasty doughnuts might be what you need. Great coffee is among the most often ordered drinks at this restaurant. Dunkin is famous for its great service and friendly staff, that is always ready to help you. 4 is what this place received from the Google rating system.

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Matthew Rosario

Source:

A month ago

So unfortunate. This DD is in my hometown. I come here often. Order the same drink. Today, at 9:55am, 2/9, I ordered a large Hot Caramel Mochiato with a extra shot of expresso. The original service was as expected, quick and courteous. I recieved my drink. Drove off and and didn't take a sip until I got about 3 mins away. Took a sip and no Caramel flavor. It's more obvious to notice with the extra shot. I drove back. In the past, In the event an employee had accidentally messed up an order, I go to the speaker, explain, they say something along the lines of "sure no problem. Sorry for the mistake. drive up". I always get a new cup entirely. This time, I drove up - said "Hi, I just ordered, the "Caramel .... and the Caramel is missing." Employee: Sure. I can give you Caramel. Me: umm...ok. (drives up) I thought maybe this employee misheard because that's an odd way to say we'll fix it. At window: I explained again in case they misheard. Same as before employee: " Oh a Caramel Mochiato? Oh ok.. (more so echoing what I had just said as confirmation.) They were about to take my drink back AND THEN the person I spoke to over the speaker came over. Stopped the passing off the drink. Speaker Emp: " I told them I was going to give them caramel" as they hold a small shot cup size filled with Caramel. Me: But, I am confused. I asked for a (repeated order), Sp emp: (cuts me off) yea but you took a sip already. We can't take drinks back that's why I'm going you the Caramel. Me: since when? I've had orders corrected... Sp emp: cuts me off again . "Yeah but you took a sip already and due to covid we can't take drinks back." You can tell now they are getting agitated and had applied a clear fake smile on. I'm still genuinely confused as they hand me the shot cup. Me: how was I supposed to know there's no Caramel in here if i don't take a sip? I just ordered. Sp emp: right, that's why I handed you the Caramel because you already took a sip. It was just very obvious they came to the situation already bothered. The tape would show ( if there is) how nice but confused I was). I never gave off the impression of being hostile to quantify their reaction. Me: I'm sorry. If you can't take it back, I can just throw it out. I'm so confused because I thought you had to pump the Caramel first, and that's how you make the... Sp emp: cuts me off again and becomes the most agitated (shouts to the team)" make him a another Caramel mochiato. Drive up to the front". All I wanted was what I paid $7.33 for. A customer Fixing their own mochiato shouldn't be up to the customer. Simple. A "Oh sorry about that, one sec while we make you a new one", would've been sufficed and tbh it's what I always recieve from ALL the DDs I've ordered from where they have messed up. Including this one in past. I've come back - someone gives a new one. Done. On my way. Honest mistakes. But they way this one was handled has led me to leave the longest review I've ever written because of how unnecessary and unprofessional all of that was. In the end I did come in and recieve a new drink but this has left a bad impression going forward. Service Take out Meal type Other Price per person $1–10 Food: 4 Service: 1 Atmosphere: 1

Service Take out Meal type Other Price per person $1–10 Food: 4 Service: 1 Atmosphere: 1

Vincent Ferrito

Food: 4 Service: 4 Atmosphere: 4

Judy Castello

2 months ago

My daughter found a long hair in her breakfast sandwich. ALL people handling food should be wearing a hair net. That is disgusting. Service Take out Meal type Breakfast Price per person $10–20 Food: 1 Service: 1 Atmosphere: 1

Service Take out Meal type Breakfast Price per person $10–20 Food: 1 Service: 1 Atmosphere: 1

Sidney Brown

3 months ago

Best dunkn coffee i ever had, fresh and hot. Pleasant service ,doughnuts fresh also Food: 5 Service: 5 Atmosphere: 5

Food: 5 Service: 5 Atmosphere: 5

C miro

Food: 2 Service: 4 Atmosphere: 4

MightyMightyScott

6 months ago

Grew up around this area when it was a Burger King, I remember walking here after School and getting my Blueberry Iced Coffee I can even go back and remembering walking from my Home to there and get Hot Cocoa with my mom and sisters love it but I don’t know if the people I knew still works there🤷‍♂️ Food: 5 Service: 4 Atmosphere: 5

Food: 5 Service: 4 Atmosphere: 5