Dunkin' Bakery,Fast food in Southlake

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Reviews
#107 From 131 in Southlake
6.8
405 Review
Ambience
6.8/10
Food
6.8/10
Interior
6.8/10
Prices
6.8/10
Service
6.8/10
More details
Price & Cuisine
$$$ Bakery, Coffee Shop, Takeout, Fast Food, Breakfast
Establishment type
Bakery, Fast food
Reviews
405 reviews
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Kudos to the gentleman behind the counter today I should have gotten his name! I was there for a delivery order in which the items were unavailable unfortunately but he deserves a shout out for his kindness and professional demeanor. I really appreciate good service, thank you sir :) Service: 5
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Bryan Popp
Source: google
2
A month ago
The older Gentleman that took care of me was awesome. The two women working there were absolutely useless. After not hearing anyone in the drive through for 5 minutes I went to the window. One of the women (the manager I assume), looked over at me, then continued to ignore me. She looked back over at me waiting multiple times. The women working there do not care, terrible customer service from them. The older gentleman working the kitchen was phenomenal.
Rude, rude people, why are these people allowed to behave this way? The worst part is that the restaurant is absolutely filthy. And staff is on their cell phones. Completely oblivious. Can’t believe Dunkin’ allows this. Will never step inside this place again.
Got to this location around 6:30 this morning. For not being busy, took pretty long to get a coffee and muffin. The real problem came when I got to work and pull my muffin from the bag and the wrapper is half torn off and the muffin top literally fell right off. Not sure what happened, but it doesn’t take much effort to realize the muffin you’re stuffing in the bag is sub par and maybe you should grab a different one.
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Anna Salinas
Source: google
4
11 months ago
We have gone here many times and the drinks are never hot but today was the last straw. My hot chocolate was not even warm enough to melt the mix and it was all lumped on the side and bottom of the cup. I think Dunkin Donuts has the best tasting hot chocolate but it never seems to be prepared correctly. Price per person $10–20 Food: 2 Service: 2
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Chris Webb
Source: google
4
3 months ago
No. I go here to get my dad breakfast everyday (I know, it’s what he wants though) and the last two days days I have returned home with a sandwich that is somehow burnt with cold unmelted cheese on it. Kid at the window is very polite but it’s someone in the kitchen has just stopped caring. Food: 1 Service: 5 Atmosphere: 5
Boooo! The older gentleman and even most of the young boys are great, but the women there are awful! Rude and discourteous! I wish they would hire better people! Food: 1 Service: 1 Atmosphere: 1
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Artemisia
Source: google
4
2 weeks ago
The brunette woman who operates the intercom and oftentimes the take-out window is constantly in a bad mood. Why jeopardize the business of a company YOU work for? Service Take out Meal type Breakfast Price per person $1–10 Food: 3 Service: 1 Atmosphere: 2
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Hope Delarosa
Source: google
2
11 months ago
Got a rotten egg & cheese croissant. I could've used a fresh one guys😕. My cocoa mocha iced latte was good. I unfortunately couldn't eat my sandwich and had to throw it away 😔😭 Service Take out Meal type Breakfast Price per person $1–10 Food: 1 Service: 1 Atmosphere: 1
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Carol B
Source: google
10
6 months ago
This location was clean, the service was excellent, extremely professional and friendly 🤗 I have ordered a latte decaffeinated, low fat and sugar free. This warm latte is just as good as some of the well-known coffee 🤗 It complemented the donut. Great date location💕 Service Dine in Meal type Other Price per person $1–10 Food: 5 Service: 5 Atmosphere: 5 Recommended dishes Donuts
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