Dunkin' Fast food in Pittsfield

Name: Dunkin'
Address: 126, Somerset Plaza, Pittsfield, United States
Rating: 3.4

Owner not registered

Dunkin'

Reviews

#7 From 14 in Pittsfield

6.7

103 Review

Ambience

6.7/10

Food

6.7/10

Interior

6.7/10

Prices

6.7/10

Service

6.7/10

More details

Price & Cuisine

$$$ Fast Food

Establishment type

Fast food

Features

Seating

Wheelchair Accessible

Information

126, Somerset Plaza, Pittsfield, United States

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Website Dunkin'

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Mel Bick

Source:

6 months ago

Simple order, but was incorrect. Black coffee had cream... croissant breakfast sandwich didn't have the sausage we paid extra for. Didn't realize until we had already pulled away. Long wait for mediocre food. Service Take out Meal type Breakfast Price per person $10–20 Food: 3 Service: 3 Atmosphere: 3

Val W

Source:

5 years ago

Don’t waste your time here. The service is slow staff is incompetent. I ordered a hot small black coffee and a hot medium hazelnut macchiato. They had me repeat my order 3x and still got he order wrong. The black coffee came with cream and sugar. The macchiato came iced and unflavored...

Jessica Jewett

Source:

3 years ago

This Dunkin is extremely slow and mismanaged. The employees I actually speak to are always nice and friendly and my order is often correct, but not always complete. Today I waited 20 minutes at the drive thru, 10 of which I never moved at all. And this was in the afternoon.

Annie Croft

Source:

3 years ago

Weekends there is always a really long wait in drive thru. 15- 20 mins and had to drive away with nothing ordered. Other than that, I've never a problem my order. Some gluten free products would be great!

Melissa Landry

Source:

3 years ago

I was very impressed with the service that I received today at this Dunkin coffee shop. Speedy, friendly, and my coffee was perfect. Interstate route 95 is just down the road, which makes this a convenient and easy coffee shop for travelers heading to points north, or south after a wonderful Maine vacation.

Michael Rippett

Source:

4 years ago

Very slow. We ordered a medium iced coffee behind 4 customers in the drive thru and still had to wait at the window for someone to make the coffee. To all Dunkin owners: a customer should only pay for something that is made and ready to go. If I pay and have to watch you make my order at the drive thru, you are moving too slow.

Simone Engelhardt

Source:

6 years ago

Super courteous young man waited on me. I asked if I was eligible as a senior, for donuts with my large coffees. He cheerfully replied yes, and asked if I wanted the senior discount as well. It makes my trips to DD much more affordable. I love the Pittsfield DD!

Kelly Jordan

Source:

4 years ago

it took several tries to get the order correct, which frustrated us as well as the employee. The temperature in the dining area was absolutely FREEZING to the point we needed a jacket and had to rush through eating to get out. The most annoying thing however was the decibel level of the crew talking, mostly about personal stuff. I have no desire to have to speak louder so someone at my table could hear. Very disappointed with the visit overall as you can imagine

SycoTash

Source:

4 years ago

At least one manager is nasty n rude. Half the staff is rude, the other half is amazing. They hardly get orders right and are constantly out of stock on several items. Very long wait if you go inside too! Lobby and bathrooms are usually not really clean either. Nothing ever super gross, just definitely not kept up with in timely manner. The parking is tight and the drive thru is pretty bad too. When my mom does the order thru the app/online for pick up, they mess it up every time too. If they kept stock up n weren't so rude it wouldn't be so bad.

Ghost 57

Source:

5 years ago

This place is having some hard growing pains. Three times I've been to this place and three times was disappointed. The racks are half empty or nearly fully empty. Service is shotty. Staff is either to buisy talking to each other or on their cell phones. Also very rude when having to answer a question. Takes anywhere from 10 to 20 minutes to get an order made... Now if they were busy I wouldn't include wait time but when we were the only ones there that's poor for a couple coffees. Quality is sub par with other dunkins haven't had a good cup of coffee yet. The location doesn't do them any favors getting out of the place is taxing to pore road conditions. And limited parking options. I hope they improve over time.. But I highly recommend choosing other Dunkins at this time.

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