The worst experience. Had to wait 45 mins for one sandwich. And it was cold. One person making sandwiches one at a time. Going to a sit down restaurant would have been faster.
The online order is AWFUL! I cannot order anything and it’s very complicated! It was perfectly fine just the way it was before! Why did you have to change it and make everything SO specific! It should be optional to click “less, normal, extra” amount instead of clicking numbers! And I tried to order an ice coffee but it wouldn’t let me and when I went down to order, they allowed me to get it so it’s not like it’s out of stock! Change the website back to the way it was before! It was JUST fine! Now it’s inoperable! Very upsetting
Food: 5
Service: 5
Atmosphere: 5
The way one orders here is terrible. I see what they were trying to do and I am sure it looked good on paper, but in practice, it simply does not work. The way it works is that you order everything from a kiosk and then go into the store to pick up your order. In the case of doughnuts, that system does not work well. It is difficult to choose doughnuts from a textual interface. People generally like to look at the doughnuts and then choose from what they see. The kiosk removes the ability to do that and also makes it difficult to update the inventory based on which doughnuts the workers actually made that morning. So, instead of the customer saying “I want a dozen doughnuts” and then being able to visually choose their food, they must pick from a list of doughnuts they can’t see. On the worker side, they make doughnuts and then they have to update the database with textual descriptions of what they actually made that morning. This system was poorly designed for everyone, the customer and the worker.
Food: 4
Service: 4
Atmosphere: 3
The online said they were open until 4:45 but the employee closed the orders at 4:30. There was no line or excess amount of customers just lazy employees
Service
Dine in
Meal type
Breakfast
Service: 1
Atmosphere: 1
