Cumberland Farms Store in Billerica

Owner not registered
Reviews
#43 From 76 in Billerica
7.1
30 Review
Ambience
7.1/10
Food
7.1/10
Interior
7.1/10
Prices
7.1/10
Service
7.1/10
More details
Price & Cuisine
$$$ Coffee Shop
Establishment type
Store
Reviews
30 reviews
Rating
Sorting
Date
Date From - Date To
Horrible customer service. The clerk on messed up my gas transaction. Instead of properly fixing it he lied and said everything was fine but he needed to charge my card again. I am a smart pay member and his mistake caused me to not get the discount. I asked twice if that would be fixed he assured me yea then charged me for the entire amount. An off duty employee Roy tried to get involved to help but only made the situation worse. The original clerk kept saying he has only been there a month. That should be enough time to correctly handle transactions with customers. Why bother being open 24/7 if you can’t give proper service.
The staff is super nice and coffee is always great and only $1.25 and who doesn't love saving 10 cents on gas when being a rewards member
Best Value on Coffee and fountain drinks in the Country Me and my dad eat the Beef and Cheese and impinadas at least twice a week for breakfast
Some of the gas pumps need to be spruced up a little, but otherwise very convenient. Also they've been closing at 11pm, not open 24hr any more.
avatar
Beth O'Brien
Source: google
10
3 years ago
A great place to grab and refuel. Not your place for the missing things for your dinner if you might have forgotten one. They’re getting there tho! They’ve got the basics, but not a green other than a “to-go salad” in sight. A couple of bananas tho and many genuine friendly faces make this a local favorite for many. Covid hours have changed the location from 24 hours to 6-11 I believe 7 days a week
Very friendly staff. Clean rest room.
avatar
Shannon L
Source: google
10
2 years ago
Always a great experience at this station even though the prices are rising for gas. The staff inside are always practicing safe covid protocol. Everytime I go the staff is alway super friendly and willing to go the extra step inorder to satisfy the customer.
Please educate your employees. Just denied my gf from buying a lottery ticket using a debit card, claiming debit (not just credit cards) is not allowed as payment. Maybe you like folks having to pay unnecessary ATM fees.
So this place smells like an ashtray u can see the staff smokes in the back office cause the stains on the ceiling from cigg smoke come from that area this is a public safety concern
This is a great stop and an awesome.e addition to the town. They have awesome e gas prices, even better if you join their "club". The store is neat, clean and has everything you'd be looking for in a gas station.
become-owner-bg
Does this bellong to you?