Idk who runs the store now … but they sell out of cookies all the time now and do not make anymore once they are sold out. It’s terrible … it was never like this under old management. I miss out on flavors of the week because they don’t make more once sold out.
Food: 5
Service: 2
Atmosphere: 4
Leaving 1 star only because they close whenever they feel like it. Google and the store hours posted on the door stays they close at midnight. The workers at 1030pm said they changed their hours last week to close at 10pm. However all 6 of them are still on the clock folding boxes up. Also the girl you had working tonight is childish and has horrible customer service. Employees like her will make you lose business and fast.
I literally come here every week sometimes 3 times a week and tonight was the worse experience I have had here. Seeing your Employees lie first hand now makes me wonder if the guys ovens really weren't working on Wednesday when we came and a handwritten sign was on the door saying you all were closed!
Service
Take out
Meal type
Other
Price per person
$20–30
Upon arrival, I was never greated and when the person at the front getting the cookies together was told that I had an order for pickup, she looked at me like I was completely out of line for saying something to her or any other employee. I was given dirty looks. I checked in to pick up an order, there was a long line so I had to leave. When I came back and asked for my order several of the young women in there didn't have any interest in helping me, instead I was given attitude. It took an hour to get my order. I scheduled a pickup time and still had to wait.
This place really needs to teach these employees what customer service is. Customer service is what gives your employees a job. You just lost my business. I won't be back.
*When you go into this store, be prepared as you will be dealing with people that behave like zombies who don't know how to communicate.
Service
Take out
Meal type
Other
Price per person
$10–20
Food: 5
Service: 1
Atmosphere: 1
Love these cookies! The best cookies 🍪 I’ve had in a long time. I love the different flavors that come out every week 😍
Service
Delivery
Meal type
Dinner
Price per person
$1–10
Food: 5
Service: 5
Atmosphere: 5
Recommended dishes
Milk Chocolate Chip
I love crumbl, but this location has horrible service! I’ve walked in once, no one was on site, turns out it was closed! I walked right in, door unlocked. Today, Valentine’s Day, I ordered for my nieces on app to be delivered to their home. No cookies ever arrived. I’ve been calling for hours, left a voicemail no response. I even tried the chat with a live agent option, no response from that either. I’ve only ever had issues at this location, only used them for this current order because it’s the location that delivers to my nieces area. Very dissatisfied.
Service
Delivery
Service: 1
What more can you ask for in a GREAT COOKIE!!??
I cut my Red Velvet with cream cheese frosting into quarters, and freeze/refrigerate them-- Crumbl just doesn't make them oftenest for me!
Service
Take out
Price per person
$10–20
Food: 5
Service: 5
Atmosphere: 5
Perfect bake. Slightly crispy on the outside and soft on the inside. Right amount of frosting. Nice variety of flavors. Very friendly and professional staff.
Service
Take out
Meal type
Other
Price per person
$1–10
Food: 5
Service: 5
Atmosphere: 5
Great!! I use them for client visits and they just love seeing that pink box! Love the variety as well... there are always new flavors to try and of course they have classics. Great in a pinch and the delivery is great at saving me an extra stop!!
Service
Delivery
Meal type
Other
Food: 5
Service: 5
Recommended dishes
Milk Chocolate Chip
Cookies were fresh and backed thru. We bought a dozen for a family get together and everyone loved and enjoyed them. Different flavor options for every cookie monster out there. Gentleman at the counter made sure every cookie was on point. This time I tried the one with cranberries and I think it's my favorite from now on.
Service
Take out
Meal type
Dinner
Price per person
$20–30
Food: 5
Service: 5
Atmosphere: 5
These cookies are definitely gourmet & will give your taste buds a real sweet treat! I like that the flavors change so you're not stuck with the same thing. Depending on your taste, the weekly flavors may satisfy any craving you may have!!!
