Pizza is good but service is horrible. I ordered a few weeks ago and the pizza was not correct. I called and they offered me a partial refund which is good for me. She was very nice about it. 2 weeks later still no refund. I ordered again and when I went to pick it up I was going to talk to the manager. I attempted to speak to the assistant manager about the credit and she said "I don't know anything about that." I tried to explain the situation and she said she had been there a year and had never heard of it and she is the assistant manager. When I asked if there was a manager I could talk to about the situation she said " Like I said I'm the assistant manager hello!" I then asked if there was another one and she said there wasn't another one there at that time. I then attempted to pay for my pizza so I could leave. I put my card in and looked up and she was in the back of the store on the phone. After about 5 minutes I went to the other girl at the phones and asked if that was my pizza behind rhe counter. She then called the assistant manager back to get me my food. I understand being stressed but don't take it out on the customers. Will never go back to this location and have never received a refund from the other order.
Service
Take out
Meal type
Lunch
Price per person
$10–20
Food: 4
Service: 1
Atmosphere: 1
The pizza was good but it took longer to get it because there were only 2 people working. Need to hire more people. Maybe some high school kids looking to make some extra money. I will go back because pizza was good just need to order it about 45 minutes before you pick it up
Service
Take out
Meal type
Dinner
Price per person
$10–20
Food: 4
Service: 2
Atmosphere: 4
Recommended dishes
All Meat Pizza
I ordered delivery at 5:40p with an estimated delivery time of 6:26p. I completely understand being a little behind and always prepare for that when ordering delivery however, it's now close to 745p and I still haven't received my order. I've called to check in however, the manager let me know they can only afford to pay one driver and that he was out delivering but could not give me an estimated delivery time. She also let me know they do not anticipate adding anymore and blamed corporate. The entire conversation was pretty bizarre coming from a manager of a business. I will not be ordering from this location again which is unfortunate because I'm a life long cottage inn customer.
Price per person
$30–50
Service: 1
This is super disappointing because the location in Fenton is my FAVORITE place to get pizza so I was very excited when you opened in Flushing. I have ordered a few times now and every time not only is the pizza not great because it seems to have been made in a rush, but EVERY time I order online I have to call in to see why my pizza is not here. Your staff seems very nice but stressed and understaffed. Also please get someone in Fenton to show you how they make the pizzas they are SO different location to location
Service
Delivery
Meal type
Dinner
Price per person
$10–20
