Cold Stone Creamery Restaurant in Burbank

Name: Cold Stone Creamery
Address: 131 E Palm Ave Spc A2-B, Burbank, United States
Telephone: 18182389931
Rating: 3.4

Owner not registered

Cold Stone Creamery

Reviews

#263 From 312 in Burbank

6.7

81 Review

Ambience

6.7/10

Food

6.7/10

Interior

6.7/10

Prices

6.7/10

Service

6.7/10

More details

Price & Cuisine

$$ Dessert

Establishment type

Restaurant

Features

Wheelchair Accessible

Information

131 E Palm Ave Spc A2-B, Burbank, United States

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Website Cold Stone Creamery

About

Have a nice time here and share tasty pies and perfectly cooked seafood with your friends. Good vanilla ice cream, waffles and brownies might be what you need. Come to Cold Stone Creamery for delicious chocolate frappe, iced coffee or smoothies. This place is famous for its great service and friendly staff, that is always ready to help you. Here you will pay low prices. The designer created a beautiful decor. But this spot hasn't earned a high rating from Google users.

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Kris McCutcheon

Source:

2 months ago

Service Dine in Meal type Lunch Price per person $20–30 Food: 5 Service: 5 Atmosphere: 5

Britt Levin

5 years ago

Just got my bff and daughter some ooey gooey ice cream from the best local shop: our local Coldstone. It’s so nice and creamy and delicious, plus the topping are to die for! I love the Peanut Butter Cup Perfection -- it’s the perfect mixture of chocolate and peanuty goodness. My daughter got an almond praline waffle cone, as she has the sweet tooth worse than I did at her age, while Katrina ended up getting some sherbet yogurt in a cup which also looked delicious. The whole total only came to $15 and every bite was perfection. Staff were friendly and professional and the store was clean and organized

Betty mason

3 years ago

I had purchased online for pick up so the cake was good and the cupcakes were just ok. But I will never use the one in Burbank again because I really have never seen a Cold Stone Creamery so dirty(it was gross).

Natalie Ahmed

10 months ago

The customer service was so bad ! The worst ever, we were a group but paying separately, so they had the first person then they skip the rest of us to serve other people and made us served by the same girl which was rude, she had a situation with each one of the group I will mention what happened with me only, She decided the size of my ice cream like small and with no cone, when i asked, she said there is no cone and the small size is the default, then i said sorry i want medium, she made another one which was vanilla and cookie dough, I found the cookie dough are in a very big chunk and the cup where i hold is all icecream and sticky so i mentioned the cup is so sticky, she answered that is just ice cream! For sure i know but why to take something sticky and does not feel clean, the reason people go for cup is to eat icecream decently, Also I went to tell her the cookie dough is in very big chunks and i placed the cup (thinking she will crash it for me) she was like there is a trash in the back, my husband told her sorry you can take care of that, Until a Gentleman from the employees interfered and he was the best in this store, he said let me know ur exact requirements, I said just vanilla and cookie dough, he said you got this, he made me the perfect icecream and he was the reason i gave the one star, I wish i could give him 10 out of 5 , so polite and customer oriented My friends had bad experience with another girl too, both of them were inexperienced, unprofessional and having attitude, Not this branch anymore! no wonder all the ratings are not good.

Went here to Celebrate 1year sober with Strawberry 🍓 cream cheese cake ice cream yummy Service Dine in Meal type Lunch Price per person $20–30 Food: 5 Service: 5 Atmosphere: 5

Sal. V

A year ago

Horrible customer service. Placed an order through their website online, 2 hours later no delivery. Finally got ahold of driver and said he couldn't find our address, which is impossible as we live on a major street. Call the store for 20 minutes and no one to pick up. Finally spoke to Dan who couldn't do anything to help. Had no idea what was going on and provided zero assistance. Couldn't refund my money because that isn't his job. Awful.

Kevin Mullett (Kev)

Great ice cream place. I have always loved the way they mix all the ingredients and the ice cream. Its so yummy. This place was packed on Friday night but only waited like 2 minutes to get our ice cream

Christine Escobedo

I love Cold Stone. One of my most favorite ice cream spots to go to. However, we are currently in a day and age where an update on serving procedures is required. To avoid transmission of germs and what not. On the last 2 visits of mine to this location, I noticed an employee who does not wear gloves while preparing the ice cream. The other employees do, thankfully, but not him and I can’t help but think it’s off putting. Because sure the other employees are wearing their gloves when scooping out the ice cream and what not, but his bare hands are going in there too, hopping from one to the other... probably should’ve spoken to the manager about this but honestly don’t have the mind set/energy to even bother. Instead I’ll just be mildly-disappointed and avoid going to this location

Armon

2 years ago

I don’t know if the workers were just having a bad day but it was a very bad day. The workers were rolling their eyes when a customer was trying to decide what they wanted and then when they did decide, the employee made the absolute worst cold stone creation I have ever witnessed. It was not mixed at all. Customer service skills on the employee end needs to be looked at big time or business will decrease tremendously, I guarantee it. People are not blind, we do business with people they like, and these young ladies last night were not likable.

Gloria Solis

6 years ago

Got the worst costumer service by MILLIE a young girl with a really bad attitude. Her costumer service is poor. My family and I visit this location often and never had a problem or complaint until today. She was rude & disrespectful. If you visit this location just make sure someone else helps you beside her. You go there to enjoy a yummy (ice cream) and have a good time with family and friends, not to receive a bad attitude or watch the person behind the counter making faces and laughing at you as you place your order. Another guy who was there saved the day...thanks to him we finished making the order and took the ice cream. She made us go through a bad time and ruined our night. We are consuming from this ice cream place not getting the ice cream for free. So MILLIE if you don't like what you do, go get yourself a new job. Hope nobody else gets treated that way.