Cold Stone Creamery Restaurant in Kansas City

Name: Cold Stone Creamery
Address: 1865 Village West Pkwy, Kansas City, United States
Telephone: 19137889784
Rating: 4.1

Owner not registered

Cold Stone Creamery

Reviews

#161 From 377 in Kansas City

8.2

135 Review

Ambience

8.2/10

Food

8.2/10

Interior

8.2/10

Prices

8.2/10

Service

8.2/10

More details

Price & Cuisine

$$ Dessert

Establishment type

Restaurant

Features

Wheelchair Accessible

Information

1865 Village West Pkwy, Kansas City, United States

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Website Cold Stone Creamery

About

See Community America Ballpark by default, the clients' piece of advice is to visit Cold Stone Creamery as well. Most guests recommend trying good ice cream, biscuits and creamy cakes. Try delicious coffee. This place is well known for its great service and friendly staff, that is always ready to help you. Democratic prices are what you are to pay for your meal. Google users who visited this spot state that the most suitable mark is 4.2.

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Sherri Zamora

Source:

A week ago

Service Delivery Food: 4 Service: 3

Jessica K.

10 months ago

The ice cream served in house is always good. I bought a small cake, Cake Batter Confetti, which was $37 before tax. It was not good. The red velvet cake was extremely dry. The topping candy was stale. Would not recommend.

True Bookworm

2 years ago

First time visit to this Cold Stone Creamery location. First I attempted to place my order online using a gift card however, the website was having issues. I had to drive all the way to this location to place my order. The service line was extremely long which was okay because I figure it would be worth the wait. I had three customized (quart size) ice cream orders. Each order had to be specially made because certain people were allergic to certain items. Placing my order was easy I had everything wrote down (even the prices were figured out). The problem occured once I received my order. When I arrived home and opened my bag, I realized the ice cream was inside of containers.....without any type of descriptions or markings on them. Therefore, I had no way of knowing what type of ice cream was inside the containers. Even when I opened the containers (with gloves on) I was still unable to figure out which ice cream was which. They looked similar and I did not want to take a chance and give the wrong flavor to someone who is allergic to a certain topping. In the end, I just threw the ice cream in the back of my freezer and went out to Dairy Queen and purchased customized (labeled) ice cream quart's. In the future, I will go to Dairy Queen from now on. Very disappointed that the customer service representative did not take the time to label the containers. It does not matter how busy a place is. When it comes to the amount of money that this company charges for their ice cream they should be kissing the ground that customers walk on. My experience was just not worth the almost $40.00 dollars spent. I appreciate you for taking time out to read my review. Please respect my opinion.

Veronica Longoria

8 months ago

The atmosphere was very unwelcoming, unfriendly and unapologetic. They helped a large group that was in line behind me before helping me, which isn’t a huge deal but when I asked if I could get helped they obviously got annoyed. There was about 5 workers standing around doing nothing as everyone in line just stared at them waiting for service. I asked for Reese’s to be included in my sons ice cream and half of it fell on the floor, when I asked if she was going to replace it she said no. When I was checking out I did let the worker know that I understand it was close to closing time (an hour until close) and they were all probably very tired but they need to work on their customer service because the atmosphere there was VERY unkind. He just gave my my change and said by. I would give one star but the ice cream was alright so two it is.

5 days ago

Ordered 2 sizes of ice cream. Got 2 smalls. Annoying because that's not what we paid for. Lost money. Service Delivery Food: 4 Service: 3

Justin Francis

7 months ago

I walked into Cold Stone this day in hopes of a delectable and indulgent cold treat however I was given that and a twilight zone like out of body experience. It was as if M Night Shyamalan had written and produced a movie where a couple walk into a shop and are the only ones there with 3 people behind the counter yet felt like they were invisible. We had stood at the order giving place a mere 3 feet from a worker who had obviously been instructed to not acknowledge our existence in some sort of practical joke. They were scooping around the ice cream and putting the scoop down aimlessly for maybe 2 minutes as we thought she must’ve been making a Uber eats order but nope just scoop, drop scoop, repeat. I at first was curious to see how long this would last but then I had to ask “so uhhh watch a doing?” Girlfriend holding back giggles at this point as shockingly I was ignored. I keep going “so are yah playing with it? I would too if I worked here I guess” then we were told “nope just getting out some of the bad stuff” we were relieved that we were in fact not invisible then our minds went back to the ice cream. So after the awkward silence after that back and forth we then go for it “so uhhh can we order now” then the normal process of ordering food at a food place began then silence fell over the shop. Two of the workers began conversation “which seemed like normal human behavior” so we were more relieved then payed for our treats and left. An older woman was going for the door as we were leaving so I held the door for her then she looked at it decided not to go in and also didn’t acknowledge us. Well done Cold Stine hiring a director, writer, and actors for this hilarious prank. P.S. Ice cream was fire.

Luke Smith

4 years ago

Admittedly my order was a little weird , at first the worker adamantly refused to give me cake frosting on top . Luckily the manager was running on the register and when I asked in he final hour he came through. I also think it cost me like 2-3$ but well worth it and would buy again 10/10!

Tony Castillo

Great Ice cream. Family had a great time.

Natalya Moses

3 years ago

My go-to and all time favorite ice cream from here is the BIRTHDAY CAKE REMIX ! Extra brownie, light on sprinkle🔥🔥🔥

Be their advocate

A year ago

Twice in a row I've come up here and they've been out of cake better ice cream. Tonight they were out of cake batter and cones. Needless to say we left without purchasing anything and went elsewhere. Beyond frustrating when you make a special trip up there and they are out of everything you went up there for. Not sure why they can't beef up their production in the store during the summer and especially when there are events going on. We won't be attempting to go back now that we have struck out twice. Parking is a nightmare on top of it all!