Cold Stone Creamery Restaurant in Marysville

Name: Cold Stone Creamery
Address: 16822 Twin Lakes Ave Ste 106, Marysville, United States
Telephone: 13606521732
Rating: 3.3

Owner not registered

Cold Stone Creamery

Reviews

#114 From 177 in Marysville

6.6

166 Review

Ambience

6.6/10

Food

6.6/10

Interior

6.6/10

Prices

6.6/10

Service

6.6/10

More details

Price & Cuisine

$$ International

Establishment type

Restaurant

Features

Wheelchair Accessible

Information

16822 Twin Lakes Ave Ste 106, Marysville, United States

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Website Cold Stone Creamery

About

It's a pleasant experience to order good ice cream and perfectly cooked creamy cakes. This cafe has the good chocolate frappe selection. Cold Stone Creamery is well known for its great service and friendly staff, that is always ready to help you. Prices are found average here. But google users haven't given this place a high rating.

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Moiz Chawdhary

Source:

5 months ago

Look I don’t care enough about life to complain about ice cream but our experience tonight was ridiculous. We went in all happy to get ice cream but as soon as we walked in the blonde girl instantly goes “we are only doing scoops right now no cones” so whatever okay. We proceeded to order our ice cream and I ordered the “chocolate devotion” but apparently there was no brownie so I just decided to get it without the brownie whatever. My girlfriend ordered a vanilla ice cream with cookie dough and we thought everything would be fine. The blonde girl serving us just stuffs the ice cream into the cups and just sprinkles the toppings on top even though you are supposed to put the ice cream on the counter and crush up the cookie dough inside it. The cookie dough was so hard that we couldn’t even mush it up with the plastic spoons. At that point I knew I wasn’t going to be giving her a tip. Just save your time and go to a different cold stone because the workers here are lazy and just don’t care about what they are doing.

Mariya Esquivel

Source:

3 weeks ago

This location is pretty awful on customer service and that seems to be a consistent issue over the years. It's mostly teenagers working here as far as my husband and I can tell, and while that's fine, they seem to lack training on how to be friendly and welcoming and how to address concerns. Yesterday I went in with my husband and it was the final experience we needed to decide not to go back. I had trouble using a BOGO and the person checking me out basically said they didn't know what to do about it so nothing could be done instead of trying to problem solve. Then I get home and find out my ice cream had no brownies in it, which was the main thing I wanted in my ice cream. Obviously it's all just ice cream so it isn't the end of the world, but I contacted Cold Stone customer service via email about my BOGO and they resolved my issue no problem. So, while I'm pleased with their online customer service for the company, this particular store leaves too much to be desired to return. If anyone does go, I recommend sampling the ice cream before you buy. The previous time before yesterday when I was there, I got home and the sweet cream tasted sour which has never happened before, so a warning just in case. Food: 4 Service: 1 Atmosphere: 3

Joseph Ford

Source:

3 months ago

I would rather have Dairy Queen any day of the week. We ordered the new pumpkin whatever and it looked nothing like the picture and tasted way too sweet. There was really nothing happening in the cup, it was essentially pumpkin spice ice cream and that's it. Very disappointing. Luckily we still had pizza.

Trisha Rottach

Source:

A week ago

Took my 3 kiddos here for the first time and the staff was very friendly and helpful with ideas to make their experience enjoyable and my experience easier with them being kids. Thank you so much for your kindness and patience😊 Service Dine in Meal type Other Price per person $1–10 Food: 5 Service: 5 Atmosphere: 5 Recommended dishes Cotton Candy

Chase Tenny

Source:

4 months ago

Me and my wife went there and apparently their store hours changed. When we entered the business one of the female workers amongst the 3 started shouting at us like we were dogs "we are closed", and had the worst attitude I have ever seen. The sign on the window has not been changed to reflect this, only their online site. She didn't bother to explain the store hours changed and treated us like we were trash. Worst experience and attitude I have seen. We even tried this location for a 2nd visit, and sure enough all 3 girls that were there prior were working at the location. When we arrived all them were in back just talking amongst themselves and we waited at the front for a while. Finally we got served and was treated to some of the worse teenage girl attitudes we have seen. Avoid this location, this business doesn't care about it's customers and the girls that work here don't want to work! Service Take out Meal type Other Food: 1 Service: 1 Atmosphere: 1

livyy sanchez

Source:

6 months ago

I don’t usually make complaints but i feel like this one was needed. I went into the store at around 8 and I was with my husband and daughter. The girls with dark hair serving were very sweet, and were having a good time till the tall girl with blond hair had told us around 8:20 that their lobby was gonna close soon, We continued to stay and at around 8:30 she basically kicked us out with the words that their lobby was closed. I understand that they were closing soon but she at least could’ve been nicer about it.

Melissa Alton

Source:

5 months ago

Ordered and paid for a ice cream cake online but when I went to pick it up they said the freezer wasn’t working and they didn’t have any cakes. No call or email to let me know ahead of time. Still have no received a refund for my cake.

Alicia F

Source:

A year ago

One employee was nice and helpful and the other one was wearing pajama pants and a crop top. This took a casual dress code to a whole new level. She was very rude as well. Not a great outfit for a place with children coming in and out

Chad Bowser

Source:

2 months ago

The staff here is amazing. They were super friendly, fast and efficient! They were slammed with online orders and walk ins but still had a great attitude! Service Dine in Price per person $10–20 Food: 5 Service: 5 Atmosphere: 5

damian mcdonell

Source:

A year ago

if you want non frozen ice cream and miss portioned servings that come with a side of unapologetic employees. Then this is the place to come get over charged!

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