Cold Stone Creamery Restaurant in Twentynine Palms

Owner not registered
Reviews
#48 From 93 in Twentynine Palms
6.5
17 Review
Ambience
6.5/10
Food
6.5/10
Interior
6.5/10
Prices
6.5/10
Service
6.5/10
More details
Price & Cuisine
$$ Dessert
Establishment type
Restaurant
About
This fast food serves good ice cream, chocolate custard and creamy cakes. Based on the visitors' opinions, waiters offer great chocolate frappe, coffee or smoothies. Cold Stone Creamery is well known for its great service and friendly staff, that is always ready to help you. Google users who visited this place state that the most suitable mark is 4.
Reviews
17 reviews
Rating
Sorting
Date
Date From - Date To
avatar
Andrea Lin
Source: google
10
3 days ago
Food: 5 Service: 5 Atmosphere: 5
Service Take out Food: 4 Service: 5 Atmosphere: 1
Service Dine in Meal type Other Price per person $10–20 Food: 2 Service: 4 Atmosphere: 2
avatar
Zeriuah Maple
Source: google
10
4 months ago
Food: 4 Service: 5 Atmosphere: 5
Price per person $10–20 Food: 5 Service: 5
avatar
Jayme Hewitt
Source: google
10
4 months ago
Food: 5 Service: 5 Atmosphere: 5
avatar
Andrea Lin
Source: google
10
2 days ago
Food: 5 Service: 5 Atmosphere: 5
The only reason for 1 Star is the selection options. I wish this location would think about customers that like sorbets and sherbet. Since opening your doors, I have never seen a sherbet available (I'm not sure Colds Stones has Sherbet), and you've only had one sorbet flavor, Watermelon. Personally, I can't stand that flavor. Each time I go into your location, I walk right back out. I can not enjoy ice cream anymore, but a refreshing citrus or berry flavor sorbet would be nice. I know other locations have different flavors. How about switching it up? Maybe think about your non dairy, vegetarian/vegan customers a little more! Just a thought
The lady Randy is so rude. I showed up at 7:53 and doors were locked and sign states they close at 8:00 pm. I am a customer and I only asked why they were closed. She could said sorry we are closed, but she had to scream at me and being rude, I took a picture of her and the sarcastic woman even posed as if she did not care. Why would anyone work in customer service fields if they lack a positive friendly attitude. She is definitely not getting my business nor from my company as long as Cold Stone keeps her working there. All I wanted was to consume and purchase from Coldstone. Great job Randy you are definitely the worst customer service. Service Take out Food: 4 Service: 5 Atmosphere: 1
The staff were friendly and helpful. What a weird and uninviting place though. There is an obnoxiously loud air knife which activates each time the door is open, more on that later. This is a combo rocky mountain chocolate, cold stone and gift shop. The cold stone is pretty standard as far as ordering and taste. However, once you have your treat, the store layout invites you to leave. All the tables are pushed together in two clumps. There are only a few chairs at these executive meeting room size clusters of tables. And no, they chairs aren't on the tables as if they are cleaning, they are nowhere to be seen. One group of three tables immediately adjacent the door is where we sat, the smallest cluster of tables. Cue the air knife racket each time someone enters or exit the shop. I preferred the Metallica which was playing in the shop over the air knife racket. Yes, the 🎶 you will enjoy is hard rock and metal. Don't worry though, you will be too distracted trying to eat your ice cream with the most pathetic plastic spoon ever manufactured to worry about the music and machine noise. Remember Gumby? This spoon has the same strength to scoop your next bite as a spoon made of recycled Gumby. Enjoy! Service Dine in Meal type Other Price per person $10–20 Food: 2 Service: 4 Atmosphere: 2
become-owner-bg
Does this bellong to you?