Last Tuesday, we ordered mutton ghee roast biryani, but it was spoiled. This is the fourth order we have placed in the last two weeks.
This is the first time we have had spoiled food; when I informed them about it, they said they would replace it, and I asked them to make a note of it so it would not be a problem, then I called and asked to replace it with chicken fry Pulav, they said okay.But when we walked in, they were delaying, so I asked what was wrong; Are you guys delaying because it is a replacement order.
The lady at the billing counter was telling me that, you should have returned on the same day so that we could check the biryanu to see if it was spoiled or not, and this is something people do for free food. I can not put into words how I felt after hearing it. I told her that the way you are talking is not good, and no one would lie for free food , also I told her that I have snapshot of the amount debited along with call history then she tried to cover it up .
When I called them right away on Tuesday, they did not even ask me to return it; instead, they apologized and offered to replace it.
This is not at all fair.If they could not believe the customer, they should have checked the biryani rice right away, but they didn't.
It was closing time that day, so they asked me to return the next day, and they were extremely polite; otherwise, I would have stopped by with that spoiled biryani. They said they would replace it, but when we went to get the replacement order, they treated us horribly. It is really disgusting.
Service
Take out
Meal type
Dinner
Price per person
$30–50
Food: 1
Service: 1
