Solid positive experience. Would give full 5 stars if the place was just a tad bit cleaner. Tables, drink bar, as well as other areas were just not the cleanest they should be
Service
Dine in
Meal type
Lunch
Food: 4
Service: 4
Atmosphere: 3
Clean, friendly staff, good food. I don't like that you have to pay extra for guacamole when you're already paying $15 for a burrito but other than that it's a good place to eat.
Service
Dine in
Meal type
Lunch
Price per person
$10–20
Food: 5
Service: 5
Atmosphere: 5
Recommended dishes
Burrito Bowl
As a devoted Chipotle enthusiast, I’ve frequented various locations, but my recent visits to the Chipotle Mexican Grill in West Ocean City, Maryland have left me disheartened. It’s important to share my experience to highlight areas that need improvement.
One significant concern is the overall cleanliness of the restaurant. It’s evident that the restroom consistently appears unkempt and unclean, giving off the impression that maintenance isn’t a priority. A clean restroom is fundamental for a pleasant dining experience and reflects on the restaurant’s commitment to hygiene.
Additionally, my attention was drawn to the filtration system above where they prepare the food, particularly the filters above the rice station. These filters seemed neglected and haven’t been adequately cleaned or replaced. The presence of visible debris and dirt was off-putting, making it clear that regular upkeep of essential areas is lacking.
I believe in the potential of Chipotle to offer exceptional dining experiences, and I hope my feedback can encourage the management to address these concerns promptly. A clean and well-maintained environment not only promotes a healthy dining experience but also enhances the overall perception of the restaurant. Looking forward to witnessing positive changes for future visits.
Service
Take out
Meal type
Dinner
Price per person
$10–20
Food: 5
Service: 1
Atmosphere: 1
Recommended dishes
Burrito Bowl
First time I ordered here, they sent a salad instead of the burrito I ordered. I called about it & got a free entree so I ordered again to use the free entree and ordered chips with salsa which isn’t free obv, never got the chips.
Service
Delivery
Meal type
Dinner
Price per person
$10–20
Recommended dishes
Burrito Bowl
