Chipotle Mexican Grill Restaurant,Fast food in West Haven

Name: Chipotle Mexican Grill
Address: 354 Saw Mill Rd, Unit B, West Haven, United States
Telephone: 12039316157
Rating: 2.9

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United States

Establishments

Chipotle Mexican Grill

Reviews

#79 From 108 in West Haven

5.8

341 Review

Ambience

5.8/10

Food

5.8/10

Interior

5.8/10

Prices

5.8/10

Service

5.8/10

More details

Price & Cuisine

$$$ Mexican, Fast Food

Establishment type

Restaurant, Fast food

Information

+12039316157

354 Saw Mill Rd, Unit B, West Haven, United States

Get direction

Website Chipotle Mexican Grill

About

Mexican cuisine is what this fast food boasts. People may order perfectly cooked steaks, chicken and quesadillas at Chipotle Mexican Grill. Clients don't like lemonade at this place. Food delivery is a big benefit of this spot. A number of reviewers mark that the staff is attentive here. Most guests note that the service is satisfying. If you visit this fast food, have no doubt, you are to like the surrounding charming atmosphere. But visitors rate Chipotle Mexican Grill below average on Google.

Rating

Excellent

102

Very Good

Average

Poor

Terrible

125

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Date From - Date To

Nikhil Khandelwal

Source:

5 hours ago

Service Dine in Meal type Lunch Price per person $10–20 Food: 5 Service: 4 Atmosphere: 4 Recommended dishes Burrito Bowl

Julio Ribot

3 weeks ago

Service Take out Meal type Dinner Price per person $10–20 Food: 2 Service: 2 Atmosphere: 3

khadim mbaye

A month ago

Very poor customer service Food: 3 Service: 1 Atmosphere: 2

Asia Diaz

I WISH I COULD GIVE THIS ZERO STARS!!! I really tried to give this place a chance, I've been a customer for approx 2 years but they have proven to leave a lot to be desired. In store the restaurant seating area is always dirty. On several occasions they have been out of food items. When ordering "online for pick up" you are not notified that an item is out. I ordered a fountain lemonade only to find the machine in store, empty. On one occasion an employee refilled the machine while I waited, on another occasion they offered a bottled lemonade. When I expressed that the bottle was not the same fluid oz as what I paid for I was met with annoyance and attitude. I requested a refund and the manager seemed as if I was disturbing him to have to provide it. The customer service has always been terrible, but I can get past that. When ordering for delivery, on several occasions items are missing. Chipotle's first step in handling this is a bot which offers a free item-while not ideal, it is something. Unfortunately sometimes this item does not show up in your account for use. Finally, my last order (because I refuse to spend another dime at Chipotle) had 2 items missing. I contacted customer service and requested a refund (on 01/13) I also requested an email stating that I would receive a refund because the customer service rep, in keeping with the Chipotle theme, was rude and I honestly did not trust him to process my request even though he said he would. As of 01/25, I have not received either. On that same day I contacted the restaurant to speak to the manager in which an employee decided to gate keep and not pass along the call, insisting she could help me herself. She proceeded to blame the delivery driver, stating they did not grab the 2nd bag. I explained my bag ticket said "1 of 1" why would anyone look for a bag 2? She then stated she forgot to put the item in the bag (bag 1) and since it was sealed she added an additional bag with the 2 items. But continued on to say "the driver should've asked if this was the complete order" when grabbing the first bag. I reiterated-why would they ask for a bag 2 if the ticket says "1 of 1" and they have the 1? She then said I could come to the store and get my item which defeated the purpose of ordering and paying for delivery. As her attitude and voice escalated, I asked for the manager again to which she said he was busy. I advised I was willing and would like to hold and she laughed and said "ok" and instead of putting me on hold, she hung up. As I was only able to get to an employee in the store via 800 customer service transfer I contacted customer service again and was met with the first professional employee in all my encounters with Chipotle and she sent out a request via email (which I did receive) for the district or regional manager to contact me. Again, this was 01/13 and as of 01/24 they have made no contact. As a last resort I will dispute that portion of the charge with my credit card company. Needless to say I will not spend any money with Chipotle going forward and I advise they do better! UPDATE 01/25: I just received an email (about 15 minutes after leaving my review) from CS stating they would reach out to the district/regional manager again and they provided a partial refund ($2 difference) Food: 2 Service: 1 Atmosphere: 1

Brandon

This chipotle is horrible. I’ve given it a few chances and even tried to go at different times but it’s always the same. All the workers are sitting at the dining tables when you walk in,they ran out of half of the ingredients and your greeted with trash overflowing onto the floor as you walk out. Terrible Food: 1 Service: 1 Atmosphere: 1

Frank Vitale

Go to any other location but this one. Most ratchet staff ever. Never have food made. Restaurant is always disgusting. The hood rat Peppa pig working there needs to be fired also. Service Take out Meal type Lunch Price per person $20–30 Food: 1 Service: 1 Atmosphere: 1

Vinnie De Simone

Almost every time I order from here, they forget one item. Additionally, it seems like no effort is put into wrapping their burritos a majority of the time. I also got food poisoning last time I ate from here. Never again. Food: 1 Service: 2

Mişel Ayrancıoğlu

Taste is good but they r looking so dirty. Garbage was bad,they r changing trash bag in the day and their grill looking terrible.. Wc s clean. Food: 4 Service: 3 Atmosphere: 3

Eli Ssenyange

Great service and portions were good, low key traveling extra mile for this chipotle rather than my town chipotle Food: 5 Service: 5 Atmosphere: 5

Khi Warren

Stop running outta food hours before ya close PURPOSELY so yall don’t gotta serve us customers. Respectfully smd chipotle