If you have never tried Indian cuisine, you should order a table at this restaurant. You can share nicely cooked lamb masala, paneer and naan with your friends and spend a nice time here. Degust good gulab jamun and tasty yogurt at Chennai Chettinaad Palace. It might be good to enjoy delicious wine. Drink the great mango lassi, tea or coffee served here. The intimate atmosphere of this place allows visitors to relax after a hard working day. Most reviewers mention that the staff is competent here. Spectacular service is something guests agree upon here. Prices at this spot deserve attention because they're adequate. Nice decor is appreciated by guests. But a number of clients who use Google didn't grant this restaurant a high rating.
Outside, place is worn & in need of a face lift. Inside, decor is dated. Bathrooms were unclean, trash overflowing, dirty sinks, floors had dead bugs, & a bad sign of things to come.
First impressions matter & gave us the impression this place was a mistake to try and were we right.
I don’t know what other people see or are eating, maybe they do know what Indian food is supposed to taste like or quality.
Poor representation of Tamil Nadu first off. Boyfriend was insulted that this place calls itself authentic, he is from Tamil Nadu and found the food disgusting. I’m American who knows authentic Indian food. This is not it!
We ordered Medu Vada for an appetizer,didn’t get it until late in the meal & only after asking our waitress where it was. She said, it was being made fresh. Thus, giving us the impression our main course was not fresh.
Service was horrible, the girl spent more time in the kitchen then taking care of the two tables in the dining area, and she couldn’t do it well either. She had no clue about the menu or food being served. She needs proper staff training. She was not attentive or knowledgeable.
We ordered Saag(spinach) paneer and butter chicken masala, paratha bread and chapati bread. Our main course came first and with only one bread. We had to ask her where is the other bread and she was, “oh, I forgot to bring it.” She couldn’t deliver what we ordered and was absentminded. The Saag paneer was cooked properly but not served hot, the butter chicken had good flavor but the chicken was overcooked and tasted old so I pushed the chicken aside and ate only the masala. The basmati rice was okay. Both breads were not fresh, they tasted like frozen pre-made and probably were. When the appetizer finally arrived we were nearly done with our meal, it was bland and cake like.
We asked for a take away box and it took her over 10 minutes to bring it, I could’ve got up and went to the servers station and got one myself faster. We could her here in the kitchen, again!
The gentleman at the next table got up and went to the kitchen after 25 minutes of no server, to ask where his food was. He was so upset he left, then minutes later a staff member came out of the kitchen, we assume with the other customers food, sat down at a table and proceeded to eat the food. Shameless! Unprofessional!
Even after we got up to leave, our waitress did not clean the other customers table, she went right back into the kitchen, horrible professionalism.
I don’t know how this place stays open. Serious staff issues, horrible customer service, unclean dining area & bathrooms, and food that cannot be called authentic Indian anything.
For $48.00 I expect better food, better serves, and a clean atmosphere than what we received. Overall, a disappointment! I cannot recommend this place nor will we be back!
It is not authentic by any means and an insult to all Tamil.
Service
Dine in
Meal type
Dinner
Price per person
$10–20
Food: 1
Service: 1
Atmosphere: 1
