Burger King Willow Road (Drive-thru) Restaurant,Fast food in Port Elizabeth

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Reviews
#100 From 127 in Port Elizabeth
5.8
10 Review
Ambience
5.8/10
Food
5.8/10
Interior
5.8/10
Prices
5.8/10
Service
5.8/10
More details
Price & Cuisine
$$ Fast Food, American
Establishment type
Restaurant, Fast food
About
Based on the guests' opinions, a cheese fries is nicely cooked. Most reviewers find that the staff is nice at this restaurant. But Burger King Willow Road has been rated below average by Google.
Reviews
10 reviews
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When this Burger King opened, it was really good but over time it deteriorated. Forever being told to park and wait for orders (even when you are the only car in the drive thru!!) or waiting extremely long in the drive thru to get your order. On a positive note, staff are always friendly and food is usually good. Food: 4 Service: 1 Atmosphere: 4
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Erin O
Source: google
10
A month ago
Absolutely lovely staff. I am stuck here as my car is in for a service next door, so I decided to come here and order breakfast and try pass the time a bit, will likely end up ordering lunch here as well as my car is going to be worked on for several hours. The staff here are so friendly, warm, and accommodating. What a pleasant experience. Dining area is clean and neat. Bathrooms are nice and clean and I really like that each stall has it's own sink and hand dryer. The only downside is that because of the front walls being glass it get's very hot inside here, especially on a day like today that is 42 degrees celcius. To be honest, his whole Willow Road centre could do with more trees and plants to counter the heat that the tar and concrete generate. Maybe the tenants could get together and make a plan 😊 Otherwise, Burger King has become my favourite franchise, especially this branch. Thank you Service Dine in Food: 5 Service: 5 Atmosphere: 5 Recommended dishes Kiddies Burger
Ordered two double whopper medium meals on 06 Jan 2024 at around 20:30. The chips were stale/not fresh and one of the drinks (7 up free) was just soda water as the syrup must have run out. Normally get good quality from them, but tonight was not great. Service Take out Meal type Dinner Price per person R 100–150 Food: 1 Service: 4 Atmosphere: 4
I popped in for a quick standard burger. A till lady took my money and gave the correct change. She wasn't too chatty, however, the burger was very tasty. There were a few customers enjoying their meal at the surrounding tables but the place was largely quite quiet and very clean!!!
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Brian Paddey
Source: google
2
2 months ago
This was probably the worst service I've received in recent memory. First we were told there was no coffee, then when we told them to cancel our order, suddenly there was coffee. The lids didn't fit on the cups and coffee spilled all over our car... no apology ather than, "The lids don't fit." We ordered 2 burgers, and they managed to forget about one of them... and kept us waiting for 10 minutes in the drive-through queue whilst they figured out how the managed to screw up the order. I'll never be back.
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Duané Viljoen
Source: google
10
5 months ago
We had the Double Whopper with cheese and the Fierce Chicken burger and it was super delicious, filled to the brim with toppings and very saucy. Very large as well. The chips were deliciously crispy and fresh with just the right amount of salt. We ordered inside the restaurant and our order arrived in less than 5 minutes, we were shocked how quick the service was. Friendly staff members in front. We think it's much better value for money to buy from Burger King than other franchises. Will definitely be back. Service Take out Meal type Dinner Price per person R 50–100 Food: 5 Service: 5 Atmosphere: 3 Recommended dishes Double Cheeseburger
Place is nice, clean and quiet, the service could be quicker, food tastes great. My most favorite Burger King in the city. Service Dine in Meal type Dinner Price per person R 250–300 Food: 5 Service: 4 Atmosphere: 5 Recommended dishes Double Cheeseburger
Order 3 milkshakes, strawberry and chocolate. It was so diluted that one cannot tell which flavor they were and it tasted horrible. Will never buy a milkshake from this branch again. Meal type Other Food: 1 Service: 3 Atmosphere: 3
Staffs are not friendly. I understand that the place gets busy so they need to be quick with the orders, but at least greet us at the till when we’re placing our orders? It gets really loud inside as well and I could barely hear the lady who assisted. I could see she was getting annoyed for repeating herself but she wouldn’t speak up. If the staff manners are better, I would definitely give this place a 4/5 star. Service Dine in Meal type Dinner Price per person R 50–100
We ordered through Mr delivery. Ordered the Fierce double whopper and a whopper with cheese. The whopper with cheese was fine but the Double Fierce Whopper was horrible, one small slice of tomato, and two dried up old onion rings that were ice cold. The burger practically had no sauce on. Horrible experience. Tried to call them to sort the problem out and after telling them the order number and what was wrong they just stayed quiet and never answered us and hung up the phone after staying silent for the call. Very disappointed. Service Delivery Service: 1
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