Burger King Restaurant,Fast food in Surprise

Name: Burger King
Address: 14719 W Cactus Rd, Surprise, United States
Telephone: 16232146753
Rating: 3.5

Owner not registered

Burger King

Reviews

#150 From 288 in Surprise

7.1

262 Review

Ambience

7.1/10

Food

7.1/10

Interior

7.1/10

Prices

7.1/10

Service

7.1/10

More details

Price

$$$

Establishment type

Restaurant, Fast food

Features

Information

+16232146753

14719 W Cactus Rd, Surprise, United States

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Website Burger King

About

People can order perfectly cooked burgers, sandwiches and bacon at this fast food. Burger King is well known for its great service and friendly staff, that is always ready to help you. But most guests who use Google didn't grant this place a high rating.

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Veronica Pepin

Source:

A week ago

My chicken sandwich patty is cut in half and missing half! Like what were they thinking? Did they not want to make a fresh patty and used one from a wrap?? Who does this? WHY did I pay full price when I got HALF. I went out of my way to go to this burger King out of loving this location but this is super annoying. Thanks BK. Service Take out Meal type Dinner Price per person $30–50 Food: 1 Service: 3 Atmosphere: 3

Kurt Harless

Source:

3 weeks ago

We hadn't been to a Burger King in many years and decided to give it a try again. The Whopper is okay a little dry but that's partly my fault since I don't get it with ketchup. The fries were really salty. In the store needed a deep clean, there was a grease spot in front of the register that was very slick, we notified the cashier. 15 minutes later another customer mentioned it as well. Service Dine in Meal type Dinner Price per person $10–20 Food: 3 Service: 3 Atmosphere: 2 Recommended dishes Burger

Marvin Berryman

Source:

9 months ago

I stopped by Burger King to grab a bite to eat and went into the restroom to wash up before ordering some food. I am glad that I did not order food because the restroom was dirty and discussed urine on the urinal and floors the sink is filthy. I will never come here again.

Matthias

Source:

2 months ago

BODILY DISCHARGE ON BAG! I visited on 12/27/23 later in the day to get food for my wife and I. Firstly, manager Alexa handle our food and bag (The manager whose neck was covered in hickies). When handed the bag, I felt something slimy. Upon further investigation, there was a glob of clear, bubbly, sticky liquid on the bag resembling some sort of bodily discharge. I immediately brought my order back into the restaurant for a refund. The employees tried to suggest it was mayonnaise until I showed them it was clearly not that. Manager Alexa had to be called out of the bathroom for her password for the refund (A food safety violation to have the headset on in the bathroom by the way). Alexa proceeded to dismiss my claim and said it was glue, eventually giving me a refund. She then took the bag over the counter into the kitchen (Another food safety violation, possibly affecting other customers orders). I have worked many years in the food service and hospitality industry, from in restaurants to corporate offices, and I have never seen a manager lack as much customer service and integrity as Alexis did. This is a clear failure of upper management to allow this behavior of their managers. It is a sickening thought to wonder what Alexa may have been touching to get a clear, sticky liquid on our bag. This will be the last time I will be eating at Burger King, and I will be encouraging my friends and family to do the same given this experience. Service Take out Meal type Dinner Price per person $20–30 Food: 1 Service: 1 Atmosphere: 1

Jill M

Source:

5 months ago

Food would be better if it was actually fresh. Ordered a medium fry and a large fry. Both had the same amount of fries. Did not receive a receipt. The girl who handed me the food held the bags against her chest. Gross. Food: 1 Service: 1 Atmosphere: 1

Mason McCallister

Source:

5 months ago

Unreal. We received some pretty bootleg service from a new employee which is understandable, but apparently this location doesn't accept gift cards which is pretty ridiculous and needs to get fixed for sure. But this gentleman working there named Prince offered to pay for our meal since it was unfair of the location to not take gift cards. Love you bro, he made my day. Give this man a raise or a bonus or something Service Dine in Meal type Dinner Price per person $10–20 Food: 3 Service: 5 Atmosphere: 4

Rose

Source:

A year ago

The service here is so slow it’s actually always slow and we go here all the time. I don’t mind waiting 15+ minutes in the drive thru line but knowing that fries take under 5 minutes and the nuggets take under 6 minutes is annoying how they can never get anything out on time. Sometimes we sit at the drive thru window waiting about 10 minutes before someone hands us a drink then we wait longer for the food. We spend about 30 minutes waiting we turn off the car everytime in the line. The food is 80% cold most of the time it comes out to us. The employees all stand around with one cook in the kitchen that seems to be the only one working hard. Just wanted to post a picture of the nuggets so anyone feeding their kids make sure to check that their not raw. When the nuggets look like this they are raw on the inside you will get sick from this. They really need to teach their staff about food safety. Service Take out Price per person $10–20

Renee Barbere

Source:

4 months ago

I came into the this location and I asked if they took Apple Pay, they said no and I asked if their app does they said no we don’t take the app. I sat down pulled up the app and their location literally pulled up, then one of the girls comes out to tell me again they dont take the app and I even showed her and she said sorry we don’t. Clearly they don’t know the app and now I have 2 little girls that played back to back soccer games even more hungry. Service Dine in Meal type Other Food: 1 Service: 1 Atmosphere: 1

Daniel Ray

Source:

A month ago

I've never ordered a wrap from Burger King, but if this is all there is, I don't think I will again. The other wrap we ordered had a smaller piece of chicken. Service Take out Meal type Lunch Food: 2 Service: 4

Patrice Calvert

Source:

A month ago

Why are breakfast sandwiches in the morning and fries in the afternoon pre-made sitting in the heater for service. People are all nice but I'm over it. Food: 1 Service: 4 Atmosphere: 3

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