Service at this location has gone downhill. We were there today and you can't order your food then pay like years prior. Now you have to pay for your order before it's made. There's no signage anywhere, so there were quite a few people standing around wondering what to do. And the flies; they were everywhere. One employee was feeling sick while preparing sandwiches, then left in the middle of the shift. Orders weren't being made in the order they were purchased, two employees were on the line making sandwiches and three customers had their orders wrong. They were out of most bagel options, and I waited 30 minutes for one sandwich.
Service
Take out
Meal type
Breakfast
Food: 2
Service: 1
Atmosphere: 1
I placed an online order at 9:05 a.m. with an estimated wait time a 15 to 20 minutes. When I arrived at the store 20 minutes after I ordered it, I already knew I would have to wait. There were tons of angry looking people standing around. I proceeded to wait an additional 10 minutes before seeing the person making my sandwich, but then watching him take it out of the oven, put it on the cutting board and make four other sandwiches before bagging mine up. The total time that I waited for my order was 36 minutes! Again I ordered ahead of time. I was late to work. I had a cold sandwich that didn't even taste Good. Will not be back.
Food: 2
Service: 1
Atmosphere: 1
I like the food, but this review is aimed squarely at whatever genius came up with the schedule that had a skeleton crew working on a busy Friday morning that most people have off. I don't know if they need to hire more people or what, but the line was ten deep when I got here and each order took about five minutes to produce, with no overlap whatsoever. Longest I've ever stood in line for food. I didn't leave because I was hungry, but I feel like a moron giving any money to a business that understaffs their restaurant this badly. You must treat employees like garbage if they don't want to work here. The workers are innocent - fight the real enemy here.
Service
Take out
Meal type
Brunch
Food: 5
Flies everywhere. We’ve never felt so grossed out from a restaurant. Everything was so dirty and crusted, it looked like it hadn’t been cleaned in a long time. Service was not very friendly and it felt like we were an annoyance but mostly we’re fixated on the flies and general uncleanliness. Got home and had to throw out our food because it felt like a risk to eat. Seeing other reviews about the uncleanliness going back months and clearly nothing has actually been done by Bruegger’s. We will be staying away from this location.
Service
Take out
Food: 1
Service: 1
Atmosphere: 1
