I came to the grand opening week every day for this location and came once a week since it has been open. But after my experience today, I will never return to this location. I waited in line for 30 minutes with only 2 cars ahead of me and they would not take orders at the window. Finally got to the window and placed my order. I told the girl I was using the $2 drink card we received. She said we couldn’t use it because it was for a different location. Okay, that’s fine I had one left from their location so I changed my order and handed her the card. She brought over another girl and the girl said “we can’t accept this anymore because it is expired” I showed her there is no expiration date written on the card and she said “yeah I know but we just stopped taking these”. So I got my credit card back and left with no drinks and will never go back. Awful customer service. After waiting in line for 30 minutes with a screaming newborn wanting to get out of line but trapped, I couldn’t even get my coffee to get me through the day. If you wanted the cards to expire, then write an expiration date.
Service
Take out
Food: 1
Service: 1
Atmosphere: 1
There hasn’t been anyone working lately and the line takes 30-40 minutes. Not sure what’s going on. Two of us had to back out of the drive through because it never moved once in 15 minutes.
