Baskin-Robbins Restaurant in Crystal Lake

Name: Baskin-Robbins
Address: 4817 Northwest Hwy, Crystal Lake, United States
Telephone: 18154774817
Rating: 3.1

Owner not registered

Baskin-Robbins

Reviews

#126 From 159 in Crystal Lake

6.3

30 Review

Ambience

6.3/10

Food

6.3/10

Interior

6.3/10

Prices

6.3/10

Service

6.3/10

More details

Price & Cuisine

$$$ Donuts

Establishment type

Restaurant

Features

Wheelchair Accessible

Information

4817 Northwest Hwy, Crystal Lake, United States

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Website Baskin-Robbins

About

The recipe for success of Baskin-Robbins is its tasty ice cream. It's nice to taste great coffee. The hospitable staff works hard, stays positive and makes this place wonderful. Cool service is something that people note in their reviews. But google users rated this place and it didn't gain a high rating.

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FRANK PETRY

Source:

2 weeks ago

Service Take out Meal type Breakfast Price per person $20–30 Food: 5 Service: 5 Atmosphere: 5

Deb KB

Source:

4 years ago

Ice Cream cake!! So much better than than ice cream cakes at that other ice cream place. Order early, website says 24 hours, but they say 48. The manager worked some magic to get our birthday girl her cake. Thank you!

Nicole Will

Source:

8 months ago

This location does not have a working phone number (dunkin/baskin location). If you order a cake online and need to talk with them, you’re screwed. Franchise owner not being held responsible by corporate to have a working phone is a huge red flag as any and all changes need to be made by contacting location.

Kurt Lynne

Source:

A year ago

Went through drive through- ordered two single scoops cups, a tradition on my wife’s and my date night. Got the order and drove down Hwy 14 getting it out as we drive, no spoons. Turn around drive back to the store- go inside where we are informed that you are out of spoons. My wife politely says “you might want to tell people that when they are in the drive through” and we get an eye roll and a very snarky “Okayyyyy”. Seriously- this isn’t that hard- you sell ice cream. People want to eat it. If you run out of spoons- I get it- but just inform your customers or have a back up plan.

Kordi Anuszewski

Source:

4 years ago

Went to pick up ice cake for my son birthday ordered 2 boxes of coffe everything was supposed to be ready for pick up i got there first they couldn't locate where te cake is than i found out they have to make the coffee cuz nothing was ready yet after being already late for the party they give me overfilled boxes that looked like well see the picture yourself Jaxon or whatever his name was was totally clueless about anything that was going on never going back for business to that place again horrible horrible experience and Service

Thomas West

Source:

4 years ago

Ice cream is good... quite cold. Pint size ice cream didn't seem to be full though when I got them home. Also, speaker quality in drive through is horrible... they need to get that fixed. Had to pull around and wait in a parking spot for ice cream to come out, and it seems like they took car of everyone else in line before bringing our order out.

Lexus Lemus

Source:

5 years ago

Just left the drive thru and had the worst experience ever! They were rude and didn’t even have many of the flavors that the girl told us they had. We were given our drinks and told to taste them and if they were to watery that she would fix them, so she took them back, I then watched as she took the drink dumped it back into the blender and added a scoop or two more of ice cream to thicken it. I’m no health expert but I don’t think you’re supposed to do that... and then they forgot one of my shakes so I proceeded to ask for my missing shake and the man started to throw a blender into the sink and be rude to me and everyone in my car... they also didn’t give us straws so we went down the road to McDonald’s where they gladly gave us straws. I’ve never ever had such a horrible experience at a restaurant In my life I will not be going back!

greg stuart

Source:

A year ago

Store posted sign that they changed hours and would be closing at 7pm for April 15th and 16th. Doors were locked at 5pm. We knocked to get their attention and they refused to unlock the doors to let anyone in.

Tide bleach

Source:

6 years ago

The number of times i have had a bad experience at this place is ridiculous. Today I ordered 2 small shakes. 1 mint the other being chocolate. I got, 1 mint shake that didnt taste like mint because they had put a banana in it and not to mention they filled 3/4 of the cup, I also got a chocolate shake in a medium cup filled 1/4 of the way. If this isn't enough for you, one of the people working there dropped an iced coffee all over the place while freaking out calling for help. If only someone else could have seen the stupidity of the 3 people working there. The man that took my orders was also laughing about 75% of the time messing around. All in all, the workers are awful 50% of the time and the only reason i gave 2 stars is because i have had at least 1 good experience here. DO NOT come here expecting anything special.

Kayla Michelle

Source:

4 years ago

I love baskin robbins but this location is not the best. The ice cream was all frost bit and i had ice chuncks and shavings in my scoops. The lids they lift over the ice creams were off the hinges and fell into the ice cream tubs. Staff was nice at least.

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