Baskin-Robbins Restaurant in Brentwood

Name: Baskin-Robbins
Address: 1145 2nd St Bldg Ste D, Brentwood, United States
Telephone: 19255160231
Rating: 4.0

Owner not registered

Baskin-Robbins

Reviews

#126 From 282 in Brentwood

7.9

66 Review

Ambience

7.9/10

Food

7.9/10

Interior

7.9/10

Prices

7.9/10

Service

7.9/10

More details

Price & Cuisine

$$$ American

Establishment type

Restaurant

Features

Wheelchair Accessible

Information

1145 2nd St Bldg Ste D, Brentwood, United States

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Website Baskin-Robbins

About

You are offered to eat perfectly cooked fudge, creamy cakes and banana split. This confectionary restaurant offers good milkshakes among its drinks. Most guests highlight that employees are gracious at this place. The overall rating of Baskin-Robbins on Google is 4.3.

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Raquel Leonberger

Source:

3 months ago

Service Take out Meal type Other Price per person $10–20 Food: 1 Service: 1 Atmosphere: 1

Kimberly Collins

Source:

4 months ago

Service Take out Meal type Other Price per person $1–10 Food: 5 Service: 4

Alexander Cabobongan

Source:

3 months ago

Service Take out Meal type Other Price per person $10–20 Food: 2 Service: 3 Atmosphere: 1

Raquel Leonberger

Source:

3 months ago

Needs improvement on customer service. I recently went on my birthday with another family member and bought some ice cream together in store. I gotten 4 scoops (Chocolate Moose, Very Strawberry and Cookies n Cream and another extra scoop Chocolate Moose) had 4 layers of ice cream is one of the things I order. The guy was getting my order didn't watch him put all my scoops as I was ordering I walked away to look at other options and came back and waited for my family member to finish ordering there's. I did see the cookies n cream was next to the vanilla chip which could cause confusion to anyone. I trusted there service didn't think anything of it. I live about 15 mins away went home put the ice cream in the freezer took it out 20 mins later on turned on a movie at the house. When eating my ice cream and got down to the 2nd layer of the scoop from the 4 layer that I ordered it was the WRONG one vanilla chip I don't even like it was in my ice cream instead of cookies n cream. There was a mixup in the flavors I was into my movie that I ended up forgetting about the flavor being mixed up I was with family at home. 3 days later called the shop to let them know my flavors were not what I paid for the manager said she couldn't do anything about it because I didn't bring back the ice cream and because I ate it. The manager spoke to me angrily and felt like she was punishing me for something wrong that they have done. She said I bought it and should have known what I gotten and why didn't I check before leaving. Because I didn't do that she said couldn't do anything about it. Poor customer service and poor management treatment. Not even for my birthday do I get treated great with customer service. The flavor was wrong didn't notice it until I was home. How is that .y fault? II'm looked as the bad guy here as I did something wrong. Manager tells me some lame excuses because I ate it and didn't return the ice cream back can't get a return or change my ice cream for another one. That there customer service is useless and just gave me a oh well thanks for stopping by baskin robbins. As a professional manager at this location let me educate how to be. Foremost an apology is given out to the customer for calling making a complaint. Active listening and understanding what went wrong. Find a solution to work something out. Keep customers wanting them to returning back. 1 scoop of $3.75 no problem here let me compensate you for mixed up flavors. Or here is a free pass next ice cream is on us. I am a paying customer who bought more than 1 scoop of ice cream. I'm not coming here at this location anymore. Customers is what makes the business remember that without customers there wouldn't be a business and those working be without a job. Treat your customers better! Service Take out Meal type Other Price per person $10–20 Food: 1 Service: 1 Atmosphere: 1

Kimberly Collins

Source:

4 months ago

Got a single scoop ice cream, the scoop was so small paid over $5 and some change for it. I felt she could have put more ice cream. Probably won't go there and waste my money again. Service Take out Meal type Other Price per person $1–10 Food: 5 Service: 4

Tamara Rowell

Source:

7 months ago

Baskin-Robbins did an amazing Job on my son's Oreo Ice cream cake! It was delicious and I will be coming back.

Karen Bernhardy

Source:

11 months ago

Such an assortment to pick from! We each got one gigantic scoop and loved it! The service was great! I recommend you give it a try!

nicnac242

Source:

2 years ago

Been coming here for a few years now.. Came in today for a single scoop sundae. The scoop was soo small it didn't even reach half way up the cup. I told the cashier about it, she said all the one scoop sundaes are children scoops and it looks small because it's not in the small cup. I told her I've never had a one scoop sundae that didn't reach at least half way up the cup. Never coming here again! Rip off.. I didn't order a children's scoop! I ordered a single scoop sundae!

Denny Baker

Source:

3 years ago

Always great, but shelves are fairly bare. They were out of coffee and pralines and cream. But still better than Cold Stone where they only take orders on line.

Maegen Allhands

Source:

4 years ago

The serve ice cream here. It's frozen but it will melt if you buy too much and take too long to eat it. As a precaution I would avoid direct sun light and space heaters. Also you don't need to scream because they accept cash and debit cards.

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