Baskin-Robbins Restaurant in McHenry

Name: Baskin-Robbins
Address: 4502 W Elm St, McHenry, United States
Telephone: 18153631974
Rating: 2.9

Owner not registered

Baskin-Robbins

Reviews

#96 From 123 in McHenry

5.7

38 Review

Ambience

5.7/10

Food

5.7/10

Interior

5.7/10

Prices

5.7/10

Service

5.7/10

More details

Price & Cuisine

$$$ International

Establishment type

Restaurant

Features

Takeout

Wheelchair Accessible

Information

4502 W Elm St, McHenry, United States

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Website Baskin-Robbins

About

Invite your family with you and have tasty ice cream. It's time to degustate delicious coffee. The professional service shows a high level of quality at Baskin-Robbins. But this place is not highly estimated by Google users who assigned it a below average rating.

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Karen Funari

Source:

7 months ago

Ordered a Sundae with Carmel sauce. They didn’t have snickers, or Jamaica almond fudge. So I took pralines n cream and mint choc chip. The ice cream was more like soft serve. And when I got home, and took off the lid, there was no Carmel sauce on it! And I don’t think I got pralines n cream either. Did not taste like it. This has been twice now that my husband and I have gone there in the past few months and it has definitely NOT improved. Very dissatisfied and disappointed. I do not recommend this Baskin Robbins.

Joann Toler

Source:

A year ago

Misleading menu item. I ordered a Banana Split with Reese’s Peanut Butter Sauce & they gave me Hot Fudge with Reese’s pieces. They claimed they do not have actual peanut butter sauce so they use Hot Fudge with Reese’s pieces to make it. Makes absolutely no sense

Gary DeKroon

Source:

A year ago

Arrived at this place at 8:32 pm ona Wednesday night. Online and the entry door to the place said they are open until 11pm. As we get out of the car at 8:34pm, the 2 female associates shut all the lights off. No courtesy to just even communicate with us as we tried to get their attention. 1 associate just walked back and forth in the main floor crossing the main entry way. I get it that there may not have been much business, but you could have stayed open until 9pm like the rest of the stores. Instead we get the lights shut down on us at 8:34pm. While we were there, there were 3 more customers that had pulled up and ended up leaving. Not a place I will ever go back to and or recommend. I am originally from the east coast and have many connections with DD folks .... after all, it is where the business started. I may have to call back to HQ and report how the DD name is just being demolished by a few of their franchise branches.

Megan Colleen

Source:

2 years ago

I ordered a 2 scoop sundae with strawberry and chocolate ice cream. Originally wanted a Banana Royale but they said they don't make that and had no bananas. The menu says sundaes come with one topping (I got fudge) and almonds, whipped cream, and a cherry. What I got was 2 scoops of strawberry with hot fudge and nothing else. Didn't realize it until I got back to work, unfortunately. What a waste of money. She repeated my order back to me so it wasn't the person who took my order. This place often screws up my order. I usually get a sweetened blueberry iced tea with cream and they forget the cream, blueberry, or sweetener every time. I won't be coming back here.

Sarah mayer

Source:

3 years ago

I don’t think they have ever gotten my whole order correct and it could be something as simple as 2 scoops of ice cream in a cone and I’ll get the two scoop in a cup with the cone on top with the wrong flavors. But they are some of the nicest people. A love hate relationship with them at the moment.

Amanda Puls

Source:

2 years ago

When I arrived @ 10pm on a Friday night, one hour prior to closing, lights still on & hours of operation posted open until 11pm, the young woman in the drive thru came on over the speaker prior to me placing an order, laughing with music playing in the background, saying they were closed. When I stated hours of operation states they were open for a whole hour, she stated, "yeah, well, whatever, we're closed, so go home." Moments later, a car full of teens arrived & this same young lady opened the door for the teens, letting them in, and then locking the door behind her, not allowing paying customers to enter. Very poor customer service.

Richard Green

Source:

2 years ago

Sign says open until 2300 each night. Arrived at 2230 and it’s closed. What a joke!

Deanna Hartley

Source:

2 years ago

This location is terrible. They close the dining early consistently and now at 5:30 they are completely out of waffle cones. They have gotten my order wrong in the past as well. It shouldn’t be this hard to get ice cream or a coffee from this place.

Hillary Redfield-Stolzenburg

Source:

3 years ago

They told me that their banana split was DISCONTINUED! How the heck are you gonna be a multi chain ice cream brand and not have a Banana Split... oh I'm sorry, they replaced it with the Banana Royale.. LOL This site also needs a major make over... but I still love that ice cream.

Amanda Tizura

Source:

3 years ago

So much for 31 flavors. I Door Dashed a shake and my dasher called to say they only had vanilla. This location has dropped the ball a few other times as well. From this to not answering while my husband sat in the drive thru. Laziness.

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