Baskin-Robbins Restaurant in Olive Branch

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Reviews
#87 From 143 in Olive Branch
5.8
10 Review
Ambience
5.8/10
Food
5.8/10
Interior
5.8/10
Prices
5.8/10
Service
5.8/10
More details
Price & Cuisine
$$$ American
Establishment type
Restaurant
About
According to the visitors' opinions, waiters serve good sundaes here. At Baskin-Robbins, clients can have good milkshakes. This place is well known for its great service and friendly staff, that is always ready to help you. Google users like this spot: it was rated 4 stars.
Reviews
10 reviews
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We have gone in about 5-6 times in the last couple of weeks. I love the renovations they’ve done and the employees are always so nice. Today, my 9 year old wanted to go in by herself to order so I sent her with the only scrap paper I could find in the car 😂 with our order on it. She is very shy so this was good for her! She said all 3 employees were really nice to her, they even wrote a thanks back on our little note. A special thank you to the young man who helped her carry out our order since she had a brace on her wrist and couldn’t juggle the bag, change, and her ice cream cone. This location is incredible and I can’t recommend it enough. We will be back very soon ❤️ Service Take out Food: 5 Service: 5 Atmosphere: 5
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Ryan Workman
Source: google
10
4 months ago
Tried the Cookies and Cold Brew Ice Cream, It was really good, The Service here was really great!!
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Lemeka Clark
Source: google
10
A month ago
I just left Baskin Robins and it were soooooo good.. The lady at the cash register were so nice. The place so clean. I love eating at friendly places. I will be back on tomorrow. Thanks so much for the hospitality. I recommend this baskin robins Service Take out Meal type Other Price per person $10–20 Food: 5 Service: 5 Atmosphere: 5
Baskin robbins always had a wide variety of icecream, and I love the new renovation they did in the lobby , and the staff was just lovely, definitely a safe space to be at 🙌🏽 Service Dine in Meal type Other Price per person $1–10 Food: 5 Service: 5 Atmosphere: 5
Closes before posted time.. it’s 9:30 now and the employee is sitting playing on her cell but tells me she’s closed. Service: 1 Atmosphere: 1
Store looks a little old and could probably use a good cleaning of the lobby but the ice cream was very good and me and my friends enjoyed it. We tried lots of different flavors and enjoyed each of them would go back.
I placed an order for a brownie ice cream cake on Thursday for my daughters birthday. I received a call on Friday afternoon letting me know that their baker was not in town and couldn’t make our cake. Due to the inconvenience she offered to give me two smaller size cakes to equal my original request. She said she would offer 50% off the second cake. I show up today to pick them up and I’m assuming was the owner said they don’t offer half off the cakes so it’s full price. What looked like her daughter agreed with me and said that the employee from yesterday did in fact offer the 50% off. She still didn’t care and charged me full price for cakes I didn’t even want to begin with. The staff is definitely unprofessional and really need to look into customer service classes. If your employees promise something to customers, it’s your responsibility to honor that. As business owners, you hire your staff and should trust their judgement. If that isn’t the case you should discuss with your employees but never go back on what was promised to a customer! For sure my last time going to this location. Not once did the owner apologize for any of it! No compassion whatsoever.
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Dion Grey
Source: google
2
A year ago
This was the worst service that I have ever experienced. The young lady that took my order was extremely rude. You would think that someone buying $30 worth of ice cream would warrant some form of a smile. Nope! The irony of the entire situation was that she didn’t have time to be friendly to me and my daughter because she was too busy being recruited to another job by one of the other customers. I know her name, but I’m not gonna say it. I’ll let the owner know and see how he feels about it.
Pulled up at 8:47 on Tuesday evening. Watched a non employee walk to the door and lock it as we were getting out of our vehicles. Big group, couple have been a big order. The employees began picking up all the ice cream tubs and intentionally failed to make eye contact while we knocked. The non-employee would look over and look back intentionally ignoring us. .. sign clearly says closes at 10pm... I guess you close a business whenever you feel like it nowadays. I'll learn to keep lowering my expectations, but I won't be back.
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Beth
Source: google
2
A year ago
While I was at this store, one of the employees was eating directly from the ice cream containers. She was taking multiple bites with the same spoon and eating from different containers. This is super gross, especially when this ice cream she has eaten from is then served to customers.
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