Baskin-Robbins Restaurant in Westland
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Price & Cuisine
$$$
Dessert
Establishment type
Restaurant
Reviews
63
reviews
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Source:
10
3 weeks ago
Service was great, think I came after peak hours so the wait wasn't long at all. Very nice staff despite occasional problematic working conditions- for example, one time the ac wasn't working and another time the fridge/freezer lost power...but I could tell they were trying their best to be accommodating 😅 I would recommend the gold medal ribbon ice cream 😋
Service
Take out
Meal type
Other
Price per person
$1–10
Food: 5
Service: 5
Atmosphere: 4
Source:
2
5 months ago
This is the absolute worst Baskin Robins. I Have gave them several opportunities over the last couple of months. I am done with this location. Over the couple months every time I go in they only have 6 or 7 flavors out 31 are you kidding me .Also they never have hot fudge they give you cheap chocolate syrup. This location is unbelievable they have a attitude on top that I am surprised that the corporate office hasn’t looked into this franchisee This place is absolutely unbelievable . I can’t see them being in business much longer
Source:
10
5 months ago
Friendly staff and the SWEETEST treats around.
Source:
10
8 months ago
Stopped by June 14th to give this place another shot. I was pleasantly surprised to see the coolers and freezer completely full as this had not been the case in quite a while. The employee was quite helpful in assisting me to find a specific ice-cream in the freezer and in offering me a sample of a similar flavor. I had almost given up on this store but I am happy to say they have improved to the high standard one would expect from Baskin Robbins.
Source:
4
9 months ago
Didn't realize it's a combo Baskin Robbins/Dunkin. Ordered a banana split, smaller selection of ice cream and toppings because it's a shared space. Also the worker clearly never made or seen a banana split in her life cause she poured what toppings they did have across the entire split like it was a hogs trough. It was also hot as Hades inside, my ice cream was melting beforehand I been made it to the door. Still gets two stars because it's still good ice cream but I'll go to a dedicated Baskin Robbins.
Source:
2
9 months ago
If I could leave 0 stars I would. First the app wont let me use my card so i had to add money on a online card .... then it wont let me use it in check out.... so now i call and go in store and cant even get the cake because they dont have the ingredients!?!?!? How do you offer a cake online but it's not instore?! Also how does your phone not work??? Very poor customer service!
Source:
8
10 months ago
Me and my wife got the new smoothies here, not bad especially on a hot day
Source:
2
A year ago
They have two freezers and only one working. Half of the ice cream flavors are not even in the one that works. Whenever I come in here they never have donuts, they never have a working blender. How in the hell are you still open for business. Take notes from the one in Plymouth and on Merriman Rd. Do better. Never coming back.
Source:
2
A year ago
Don't go here! Claim they couldn't make any shakes when I'm pretty sure they could!!! Also, eating while customers are checking out!! The young girl working there was more concerned about her phone ringing than actually serving customers!!!! Unprofessional at its finest!!!
Source:
2
A year ago
This place didn't have hardly any ice cream on top of that the young girl who was waiting on me went to go and try and answer a cell phone that was ringing before handing me my ice cream like wth!! And she was eating popeyes fries while I was paying for my ice cream. They need the health department called on them!!!! Matter fact I'll be the one calling!!
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