Baskin-Robbins Restaurant in Lusby
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Price
$$$
Establishment type
Restaurant
Reviews
10
reviews
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2
5 months ago
It's like they don't want my business. I walk in, see 4 workers, no one acknowledges me at any time. I stand there looking stupid for a while. Meanwhile, I look up to see horrendous amounts of black dust covering the ceiling, air vents, etc. The workers are laughing and talking and having a great old time. I left, and I don't think they even noticed.
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2
9 months ago
I love Baskin Robin's BUT I visited them 5/15/23. They are very dirty in this store. The ice cream had freezer burn. Very disappointed.
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6
A year ago
Friendly service, ok ice cream. No outside place to seat. No waffle cones. Just ok if you are passing by and the kids want ice cream.
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2
2 years ago
Walk in around 1230p and none of the ice cream is out. Waited 5 mins for anyone to acknowledge us. Was treated very rudly with my 3 year old daughter. I asked if the ice cream would be available soon and one employee said ya soon. I asked how long and they said really soon and I could wait. Then some lady comes yelling out the back saying whoa no I won't be ready for another 45 mins and you can wait if you want in the most condescending tone the. Proceeds to yell at her colleagues.
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2
2 years ago
Placed a doordash order and they go into my order nad completely changed what I ordered, I ordered two banana splits and they just give me one vanilla scoop and one strawberry scoop in a cup and nothing else. Try to call them and they never answer the phone this place needs to be shut down horrible service. Called 4 times and they ignore the phone.
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2
3 years ago
Placed an online order (1/11/21) for their unicorn cake from out of state so my daughter could pick it up for her birthday (1/16/21). Instead of making it exactly like the picture (or at least come close), they decided to use an awful color combination and a Christmas tree horn without even consulting me. It's like they didn't even try....brown ears and the eyes....ugh! Contacted customer support and Kristine Robey was of no help at all. I was told that they are taking measures that it doesn't happen again. Okay...well that does nothing for me now. Buyer Beware and don't expect anyone to rectify the situation because they'll just stop communicating with you!!! The worst customer service on the planet. I wish I could give this review zero stars.
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4
4 years ago
Ice cream is good, but they are often out of waffle cones, and the girl that took our order was not friendly at all.
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2
4 years ago
Was trying to get ice cream for my child. Lady looked at me like she was doing me a favor selling me ice cream. Terrible customer service. Guy at the register didn’t know how to print my receipt.
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10
4 years ago
Gentleman at the counter was very friendly and gave me a generous scoop of ice cream 😄 Made my day much better
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2
5 years ago
The young woman who took our order let two of us in the group order hot fudge sundaes without bothering to tell us they had no hot fudge (how is that even possible?). Rather than refund the order, they gave us extra scoops of ice cream. I wasn't really interested in extra scoops of plain vanilla ice cream but didn't want to hold up the line further. Out of the four people in the group, all disliked the taste of the ice cream we had and those with waffle cones said they were stale. One had paper on the inside of the cone, which was pretty shocking and annoying to bite into.
Poor customer service, bad ice cream. Not at all the Baskin Robbins experience I grew up with.
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