Stopped for Ice Cream today and was told they are not trained on Baskin Robbins and also do not have most of the items from the menu other then ice cream.
I had to pay for the ice cream before I was even allowed to see the flavors which was not a big deal but an inconvenience..
Seems like the new management is just as poor as the old management. The cashier was nice enough all things considered, not really her fault the buisness is run like this.
The lady who waited on me today was extremely friendly, I'm grateful for that!
However, I saw another lady there with a child and asked for a scoop of ice cream, and the lady told them they aren't able to serve ice cream until 4 because of being short staffed. I've worked in retail before I totally understand being short staffed can be frustrating to those currently working, as they have extra work to pick up. However, the rest of the time they were there the 3 employees were standing around talking. There is absolutely no reason they couldn't have given that child a scoop of icecream. There also was no one else in line, so it's not like a bunch of other people would have jumped in for some.
I thought this was absolutely ridiculous!!! Short staffed is understandable, but if they're going to just stand there talking for how long they were then they could have scooped one scoop of icecream for a child. What a shame. It's not like they had their hands full.
Literally the employee told me they weren't trained to serve ice cream so they are closed. Took a drive for this with gas like it is to only be turned away because someone doesn't want to scoop ice cream. I asked when it was open and she said depends who's working. Absolutely wasted time.
Took my son for ice cream. They told me the ice cream was closed. I wish they would have told me instead of 3 employees talking amongst themselves for minutes while I waited at the counter. There were no other customers and I guess I know why. Place was filthy too. Looks like you have some major problems running this business.
All tables were covered with ice cream or crumbs. The hair of the person scooping ice cream touched the cone every time he dipped it. So I didn’t eat mine. All staff just talking about how they still talk to their exes. There were no adults working. I never write reviews, this is my first and that just shows how terrible it was.
