Baskin-Robbins Restaurant in Stony Brook
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Price & Cuisine
$$$
Dessert
Establishment type
Restaurant
Reviews
20
reviews
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Source:
2
7 months ago
Horrible experience, the ice cream I ordered was freezer burnt and the cone was very stale. They had no options when it came to toppings to put on the ice cream. Not to mention the customer service experience was horrible. The employee who helped me wasn’t wearing any gloves as she touched my food. Definitely would recommend staying far away from this place. I don’t know how the board of health has not shut them down yet .
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4
2 days ago
Wished they had more selection of flavors though.
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2
4 years ago
The gentleman working the counter was very rude. My girlfriend asked for the new Vegan Chocolate Chip Cookie Dough ice cream and the guy started scooping the regular one. We said that she had asked for the vegan but I was going to order the regular one, he didn't listen. He dumped it all back into the container and proceeded to use the same cup (now containing dairy) for the vegan ice cream.
So, we get back to our place and she tries the ice cream, only to discover that it's not what she asked for. Instead of containing chunks of cookie dough, it has weird chunks of peanut butter in it. Some investigating shows that the tug labeled as Vegan Chocolate Chip Cookie Dough is actually Reese's Peanut Butter Cup. Luckily she is not allergic to peanuts because this could have been a big problem very quickly.
We've been to this location before and each time it feels like we have a problem with with either the product being served, the staff or both. This is the final straw here. We will not be returning.
If corporate reads this, please investigate this location. They are rude, poorly run and a liability waiting to happen.
Source:
10
4 years ago
Delicious ice creams. They don't cut corners unlike the Carvel nearby. Go here for ice cream needs.
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2
2 years ago
Rudest older man behind the counter .
Complained that my kids asked to try ONE flavor ,
Did not wear gloves however used his finger to picked up sprinkles that fell on the counter to put back into our ice cream cup 🤢. Go someplace else . The one in centereach much nicer
Source:
2
5 years ago
This is by far the worst Baskin Robbins that I have ever been to! If I could give them less than 1 star I would! It was literally like walking into the twilight zone! They were out of everything including covers to the sundae cups???? So the idiot making it, who by the way had no name tag,, just plopped any old one he could find on top 😳. Not the worst part because he made such a mess of the sundae that it was dripping all over the counter and when I asked him to put it into another cup he told me to bring it to him? I made him walk over to the counter to pick up his mess and he decided it would be better to put in into the largest cup he could find, which made it look like something you scraped off the floor, then I ask him for a bag 3 times and he decided to leave an extra small one on the counter and told me where I could go get it. Then when he saw that I struggled to fit my ice cream in the extra small bag he asked if I would like another bag???? Hello? didn’t you just make my ice cream? should you know what size bag I need. And by the way the other idiots in this place just sat around laughing. Also by the way our ice cream all fell off our cones! All I wanted to do was take my kids out for some ice cream! Never again at this place and I recommend that you don’t waste your time with this place either!
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4
5 years ago
My daughter's scoop was hollow. I asked for Jamoca Almond Fudge but was given only Jamoca. They didn't have pistachio and they were out of regular vanilla. They were doing some kind of construction and we had to get up so that this guy could get something off the ceiling. Long story short, I'm not coming to this location again.
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2
7 months ago
Worst place ever! I just hate the service here, I will never visit this store again!
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8
3 years ago
Great ice cream, courteous servers but not as many flavor choices as I remember you would find at a stand alone Baskin Robbins
Source:
10
4 years ago
Very great hibiscus tea this guy Farhan knows exactly how much sweetness to add to tea because hes very smart he told me he’s been making tea for many years if you are buying tea make sure farhans making it because he’s the star worker at this dunkin location
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