The store hours say they were open until 8 p.m. But at 6:30 p.m. only the drive through was open. Several customers including myself tried to come in the front door. They said they had no ice cream products. Don't know what happened, but I will not visit that location again.
Got there a few minutes after six . There were three employees in there but they said they were understaffed so they close lobby at 6. I was told use drive thru. I told a male employee I needed two large smoothies he said the ice cream area is closed also. WOW
I asked for a quart of regular butter pecan ice cream, but was given the old fashioned kind that is brownish and was really disappointed when I got home. When I called to straightened out the issue, I was hung up on and told they were too busy to address my concerns...not a happy camper. You lost a long time customer today in Crofton... Baskin-Robbins.
Says it closes at 11pm but they were closed at 10:28pm when we went there. Drove out our way to go here and they weren’t even open. Very disappointing!
6:30 am, I drive up to this store that is staffed only to have them say the baskin robbins side was not staffed yet. Seriously? A staff in store, I'm the only car, zero customers, and no one in the store can make a $7.62 shake? Not very efficient management. Not very thoughtful customer service.
A nice clean Icecream shop with no sticky tables or floors. I'd give it a five but I'm suffering brain freeze from my Grape Coolatta....I'm sure Baskin-Robbins is to blame some how. 😋
The staff was sitting in the dining room watching TV when we came in. They were slow to get up and not super friendly. They didn't have any waffle cones but didn't explain if they never do it were just out. They seemed confused by my request for 2 scoops on a single cake cone. I probably wouldn't go back, but this location is 24 hours so if it was the only spot open I guess I'd go.
I would like to give it more but the fact that it says 24 hours and you are limited to certain things ( no ice cream) if bs. If you gonna advertise 24 hours either note limited items or serve all items