Baskin-Robbins Restaurant in Royal Oak

Name: Baskin-Robbins
Address: 1700 W 14 Mile Rd, Royal Oak, United States
Telephone: 12488388221
Rating: 2.8

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United States

Establishments

Baskin-Robbins

Reviews

#91 From 108 in Royal Oak

5.5

44 Review

Ambience

5.5/10

Food

5.5/10

Interior

5.5/10

Prices

5.5/10

Service

5.5/10

More details

Price

$$$

Establishment type

Restaurant

Features

Wheelchair Accessible

Information

1700 W 14 Mile Rd, Royal Oak, United States

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Website Baskin-Robbins

About

Guests don't highly appreciate ice cream and iced coffee at Baskin-Robbins. A lot of reviewers suppose that the staff is courteous here. According to the visitors, the main drawback of this place is the terrific service. Google users haven't given this spot a high rating.

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Emmy

Source:

2 months ago

Not reliable. This is the second time I ordered custom cakes from this store- the first time they never wrote the message on it and refused to do it at the time of pickup, and this time I ordered a custom print cake for a birthday for my husband and when I arrived to pick it up 2 hours before the party I was told that “the cake maker didn’t make it” and the candles I ordered “we don’t have”. If a custom order is made it should be honored. I was given a regular cake from the freezer. I will never use this store again- but no one else should rely on them for a special event either because who knows if the “cake maker” will do their job that day! Service Take out Meal type Other Price per person $30–50 Service: 1 Atmosphere: 1

Heath Pagel

Source:

3 months ago

Service Take out Meal type Other Price per person $10–20 Food: 5 Service: 5 Atmosphere: 5

Girish Harihar

Source:

4 months ago

When we entered first think he said is that we are closing make it quick. If he was closing, why did the put open from outside. Service: 1 Atmosphere: 1

Renika Allen

Source:

6 months ago

I pulled up to drive-thru on my way to work and the employee asked how can I help you twice. I asked her nicely to give me a minute to look at the menuboard. 5 seconds later a man comes over the speaker and says are you ready to order now? I was the only car in the drive-thru and the only customer. I felt rushed and unwelcome. I just drove off without purchasing anything. I will never return.

D d

Source:

6 months ago

Unfriendliest service ever. Place is dirty. Ice cream flavors are missing flavor sign and you have to guess what the flavor is. Employee seemed annoyed I was there and it wasnt busy. Overpriced. A tiny kid sized portion single scoop was $5.00.

Tricia Wackerle

Source:

9 months ago

Was told "Give me a sec" right when I pulled up. I waited patiently and after about 10 minutes I said "Hello?" No response. I pulled forward and there was nobody there in front of me. I pulled around and looked inside and saw someone chatting on their cell phone. I left. Horrible customer service.

Raven Chamberlain

Source:

9 months ago

Closes earlier than the time posted , wouldn’t make anything but a scoop of ice cream. I work in the service industry and it was an unpleasant experience

Alexis Doty

Source:

A year ago

This place never has chocolate peanut butter I cream. In face they only have like six ice cream flavors. My shake tasted old and I was afraid to drink it especially based on the reviews here. Not sure why this place is even open.

Ryan Moebius

Source:

A year ago

Absolutely terrible customer service every single time my family goes into this location. Doesn’t matter if you’re getting coffee or ice cream. I don’t have a problem if workers don’t speak perfect English but when they can’t even comprehend what’s on their own menu it’s a little ridiculous. We just wanted a vanilla cone dipped in chocolate and the gentleman literally didn’t understand what that meant even though it’s on the menu. I tried to explain it to him but he said “I can only do chocolate mixed with vanilla”. I give it one star for the convenience where it’s located but other than that find a different place.

Vinika Thomas

Source:

A year ago

Nasty attitude and seem racist I could be wrong but they don't speak or anything when they come to the window to give you your items. I will not be back.

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