Baskin-Robbins Restaurant in Rockford

Owner not registered
Reviews
#181 From 481 in Rockford
8.3
105 Review
Ambience
8.3/10
Food
8.3/10
Interior
8.3/10
Prices
8.3/10
Service
8.3/10
More details
Price
$$$
Establishment type
Restaurant
About
Tasty ice cream is the best dish. Baskin-Robbins has great coffee among its drinks. This place is well known for its great service and friendly staff, that is always ready to help you. 4.4 is what this spot got from the Google rating system.
Reviews
105 reviews
Rating
Sorting
Date
Date From - Date To
Food: 1 Service: 1 Atmosphere: 1
Food: 1 Service: 1 Atmosphere: 1
I ordered ice cream thru DoorDash for my family. They decided to cancel a double scoop of ice cream and noted out of stock. I understand a flavor being out of stock but you have multiple flavors, why not call the customer and ask if they want a different flavor? So after paying a ridiculous amount to have it delivered you short my order and leave one kid without ice cream. Obviously I went and picked something else up for him but how inconvenient and rude to not address the issue before just cancelling part of the order. Common sense would be to call and offer one of the many other flavors you pride yourself on having. Food: 1 Service: 1 Atmosphere: 1
avatar
Mai McVey
Source: google
10
11 months ago
The ice cream is even better when the service is friendly & fast. Kudos to Alex who perfectly served my scoop with a smile! Will be back soon for second helpings.
avatar
Edith DuFoe
Source: google
8
4 years ago
I was pleased with my experience here. My nephew had a coupon for a free scoop for his birthday which they honored. He also spilled some ice cream on the floor and I mentioned to the service person and he cleaned it up right away. The prices are very high but otherwise it was it was very pleasant.
Amazing ice cream I got rocky road and chocolate with peanut butter. Amazing ice cream and amazing service.
This place is always filthy now. Three employees working. Not many customers floors, tables inside and out. Counters and glass is dirty. Every garbage was overflowing.
The employees are very nice. My brother accidentally dropped his ice cream and they gave him another one free of charge. The ice cream is also very good. Highly recommend!!!!
avatar
Judy Hipple
Source: google
8
9 months ago
I selected 2 scoops of ice cream. The employee was friendly, professional and did a nice job. I left a tip.
avatar
sarah ward
Source: google
10
2 years ago
They've really stepped up their game with the dairy free options. I recently went with my son for an afternoon snack and they seriously got me hooked now. The strawberry strudel is sooooo good!
become-owner-bg
Does this bellong to you?