Baskin-Robbins Restaurant in Redondo Beach

Owner not registered
Reviews
#166 From 195 in Redondo Beach
6.0
38 Review
Ambience
6.0/10
Food
6.0/10
Interior
6.0/10
Prices
6.0/10
Service
6.0/10
More details
Price
$$$
Establishment type
Restaurant
About
At this confectionary restaurant, guests can have tasty rolls. According to the guests' opinions, waiters serve perfectly cooked sundaes and good fudge here. Baskin-Robbins has good coffee among its drinks. From the visitors' point of view, the staff is patient here. Most people think that the service is spectacular. Fair prices are something that should be said about this place. Guests appreciate the chance to enjoy the decor which is cute. But this spot hasn't got a high rating from Google users.
Reviews
38 reviews
Rating
Sorting
Date
Date From - Date To
avatar
Alex Allan
Source: google
10
A year ago
Wow we’ve going to this locations mostly every summer and they went pretty good options for plant based diet or clean eating and sugar free as well, i am so impressed. Hoping more flavor next time. Thank you Baskin Robbins❤️👍🏽
I was told in the store that I could get a free scoop when I signed up for the app and then returned only to be told that only applies to the franchise and there’s different ownership here. This absolutely sucks because the app doesn’t advertise this or list the participating locations at least not in a location I could find . I like the ice cream but I’m never going back to this location, but I guess it doesn’t matter to BR because it’s under different ownership! Meal type Other Service: 1 Atmosphere: 1
avatar
Daniel Fierro
Source: google
10
3 months ago
Enrique was awesome! Great customer service skills with an excellent attitude!! A raise is in order $$$$ Thank you Enrique! 🙌🏻 Meal type Other Price per person $1–10 Food: 5 Service: 5 Atmosphere: 5
avatar
F186 B
Source: google
2
A year ago
The owners are horrible people. They treat their employees very harshly. Some of the employees I’ve seen touching cones without gloves. DO NOT GO HERE. The employees also look extremely sad and like they do not want to be there. There are much better ice cream options, such as handles ice cream in Manhattan Beach. Don’t bother wasting your money here.
I took my grandson to Baskin-Robbins today. He ordered the very berry strawberry ice cream. The pieces of strawberry were extremely icy and inedible. Although, no samples were allowed before ordering they still allowed no refunds or returns. My grandson was most disappointed because he was not able to eat the ice cream. I tried it and agreed that it was inedible. We will not be returning to this store and I suggest you take your business elsewhere.
My 2 small kids purchased3 ice creams, it was windy,as they walked to car the wind dropped scoop of ice cream 🍦 off of cone. Kids went right back in and explained the gentleman agreed to replace scoop, when the "manager" jumped in and said no! It's policy if falls outside store no replacement. My daughter is 9. I went in to speak to her she "manager" was so obnoxious,self centered & yelling her policy! She refused to give me any phone number any name of hers. She went to the back & called someone that refused to listen to me. Claim to be owner & accused me of making her employee cry. But, she didn't care upsetting my 9 yr daughter. Owner informed me she called the authorities on me for harassment. I waited no one arrived. The girl came out from back, ironic her makeup was intact, no red eyes, no swollen eyes no tear in sight. Just normal as I saw her before. ALL LIES!!! I refuse to believe that a real owner would refuse to listen to a customer & prefer a employee over the wealth of their business (doesn't make sense) bad business!
Awful service, careless workers. Will not be back to this location. After standing in a long line, the lady decided to help the gentleman that walked in after me first. She mentioned she didn't even see me when I was standing right in front with my son. When I mentioned I was supposed to be next, no apology. I'm done with mediocre service. I will drive the extra mile over to Coldstone Creamery which is far better!
I ordered my mom’s birthday cake online but I stopped by just to inquire on how they would write happy birthday on it. I had a specific request and the 3 wonderful employees were all nice. When I went back the next day to pick up the cake I gasped! I was beautiful and the picture was gorgeous. I recommend using the highest quality photo for the best results! And the 3 women who were there, give them raises!
avatar
A R
Source: google
2
2 years ago
Very disappointed with service here. I recently ordered my son's 1st. birthday cake. Unfortunately, it was not what I expected. The cake digital photo was an even. The rectangular was not make correctly. I reached out to the store and the staff was not professional. Finally, when I spoke with the manager, Jocelyn. I was told the report would be handed over to someone else to reached out to me. Again, its now Tuesday, 3 days after athe incident. Very unprofessional.
We had a Baskin-Robbins “pint for pint” coupon for donating blood, but the store manager did not want to provide us with a free pint, without giving an explanation why other than the fact that they didn’t want to participate in this promotion. So we went to the next store and they happily offered it to us. I’m giving this Lawndale/Inglewood store a bad review for being unsupportive of a charitable organization that their own franchise is a part of. Not to mention how rude and unhelpful they were as well! Don’t recommend going to this store! There are other Baskin-Robbins stores that are more worthy of your support!
become-owner-bg
Does this bellong to you?