Rarely these days do you find young kids with proper customer service and respect. I have been here twice in the last year. Both times I was greeted respectfully and asked if I wanted to try anything. The two young girls working there were patient with my kids while they take forever to pick and then they thanked me for my purchase and asked us to come back. Stoked about this experience!
Worst service ever, do not go here. We came in at 8:30pm tonight to celebrate my birthday. The guy working seemed frustrated with us when deciding what ice cream we wanted. There are two signs on the windows. One showing they close at 10pm and another one showing that they close at 9pm. All chairs were put away. We pulled some chairs out to sit down. We sat down and the girl working rudely tells us that the lobby is closed? As we questioned why we couldn't sit there and eat our ice cream, we looked around and the floor hadn't even been swept yet. She said the lobby closes at 8:30, there were no signs saying that. After they made us feel unwelcomed, we had no choice but to leave. We will never go to this establishment again. Don't waste your money.
The kids at the counter were all nice. But after spending almost $40 I requested a glass of water and was told that I had to buy a bottle 16 oz for $2.70. Hope the $2.70 was worth losing a customer.
Ice cream as usual is great! Got in at 8:30 pm on a Saturday. Closes at 10 pm. They were still busy. Made no sense why we were told we cannot sit inside after 9 pm while we are still enjoying our ice cream.Would appreciate clarification why this is the case. Looking at previous reviews, seems like rules are made up depending on the mood and/or which way the wind blows.
I live less than 5 mins from a Dairy Queen but opted to drive 30 mins away for Baskin Robbins seasonal Valentine's ice cream. The flavor love potion 31 is my favorite of all time! I was really disappointed the hours are not updated online. Google says they close at 10 pm and that the hours were updated just 2 weeks ago. When I arrived at around 9:05 we were shooed away by the employees signaling they were closed. I stuck around for a few minutes to see if they'd turn off their open sign but it looked like the staff were just chatting inside. Went to Dairy Queen instead for my late night cravings. Hope I get the chance to snag some love potion 31 before it's gone!
DQ: 1
Baskin: 0
I have been coming here since it opened! The service is always wonderful. It is always cleanly and any cake design I have wanted has been met and in fact exceeded my expectations. I have spoken with both owners, Trish and Andy, on a few occasions and they have always been friendly. This establishment makes it clear that customer service, cleanliness, and awesome and delicious products are paramount!
We stopped in to end our date night with a sweet treat! Isaiah was who served us and they were just wonderful! I got the best milkshake I've ever had and my spouse got his requested waffle bowl in a unique manner that worked with our to go dilemma! We stop here often and always enjoy our experience!!!
THANK YOU!!! Until next time!!
