Auntie Anne's Bakery in Fairlawn
Owner not registered
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Price & Cuisine
$$$
Bakery
Establishment type
Bakery
Reviews
41
reviews
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Date
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Source:
2
3 months ago
Food: 1
Service: 2
Atmosphere: 2
Source:
2
A month ago
Service
Dine in
Meal type
Other
Price per person
$10–20
Food: 1
Source:
2
3 months ago
Summit mall location in the food court. Order pep bites, classic bites and p dog bites. Why is everything burned? There wete 3 full size pretzels in the case up front but all burned so bad I didn't order them bc I knew my kids would not eat them. Still at least half the bites size pretzels were black on the bottom. For 30$ in pretzels I expect them to look good lol. The shop itself was smokey with the workers saying they were propping the back door open to let out the smoke. What's up ?
Food: 1
Service: 2
Atmosphere: 2
Source:
2
4 months ago
3-3:15pm 10-26-23 owner should watch recording. Staff is rude, and had multiple people walk away without getting waited on. I ended up leaving without my order and the refund has not yet posted. I will not buy from this location again. Dip station was also a mess and multiple pretzels were dipped at once causing white stops.
Source:
2
A month ago
Never again , my son and I had some , and now we can’t get out of the restroom. They taste good but whatever the ingredients are and oils they use will tear up your insides .
Service
Dine in
Meal type
Other
Price per person
$10–20
Food: 1
Source:
2
8 months ago
My pretzel dogs weren’t even cooked throughly!!! I waited about 25 minutes and this is what I got!!! Never again! They definitely aren’t what they used to be. :(
Source:
10
8 months ago
Update 6/16/2023:
Fast and friendly service. Originally review 3 years ago was one star. Changed for the better here! Hit and fresh pretzels and service was great!
2020:
Went for a pretzel at the pretzel stand..and there isn't any! After seeing the other reviews I realised this is a common thing here. I love going to the mall and always get a pretzel but I guess I won't here. Not great service here.
Source:
2
11 months ago
Auntie Anne’s should find a way to make pretzel vending machines. Every worker at both locations in summit mall should be fired. They stare at their phones and don’t even look up when people stand there waiting to be acknowledged. Also, it doesn’t make sense they don’t give a mall employee discount anymore. Not only do we have to put up with rude and careless employees but the prices are way too expensive for cold, hard, nasty pretzels. Why even stay open? Would be better to have more walking space than a kiosk full of rude people texting in the middle of the mall.
Source:
2
11 months ago
Wish I could give zero stars. Everyone that works there is just straight up rude and disrespectful. They make you feel uncomfortable for having the audacity to order food at THEIR job they CHOSE to work at. They go out of their way to have an attitude and make you feel bad. They should just close/ fire everybody and put in a new store. I never write reviews for anything but they are just that bad! Also the auntie Anne’s that’s by Macy’s…. I went to hand the guy that was working there money and he told me he wanted exact change. I said that’s fine, do you not have any change? He said no I do. Like what? Mad confusing. At least he was nice to me though.
Source:
10
10 months ago
I had a 5 star experience with the new manager, Jason. We received cold, stale pretzels at the kiosk. Jason refunded our money and had fresh pretzels made for me and my cousin.
If the employees do not want to conduct themselves professionally and listen to the managers they should be fired. Horse playing and texting while working should not be permitted.
Does this bellong to you?