Arby's Restaurant,Fast food in Farmington Hills

Name: Arby's
Address: 27900 Orchard Lake Rd, Farmington Hills, United States
Telephone: 12489323094
Rating: 2.8

Owner not registered

Arby's

Reviews

#104 From 131 in Farmington Hills

5.6

10 Review

Ambience

5.6/10

Food

5.6/10

Interior

5.6/10

Prices

5.6/10

Service

5.6/10

More details

Price & Cuisine

$$$ American

Establishment type

Restaurant, Fast food

Features

Takeout

Seating

Wheelchair Accessible

Information

27900 Orchard Lake Rd, Farmington Hills, United States

Get direction

Website Arby's

About

Take your friends with you and eat good roast beef sandwiches, roasted sandwiches and roast beef. Courteous employees reflect the style and character of this fast food. Professional service is something that people highlight in their comments. Here you will pay attractive prices. The atmosphere is homey, a lot of guests enjoy the concept of Arby's. But clients rate this place below average on Google.

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Kelly Indra

Source:

A week ago

Went through the drive thru... And Again... The girl that is working the window was incoherent talking through her headset and then very rude at the window. Didn't ask if I wanted curly fries or regular.. and then didn't add the sauce we asked for... Again... Food was cold... And the sodas were flat. This person has been the "server" for lack of a better word... In the drive thru the past few times we've been at this location. But this will be the last time we come to this place. If the gal isn't happy with her job or having to be there on the weekend ... I get it.... But taking it out on customers isn't right. Service Take out Meal type Lunch Price per person $10–20 Food: 2 Service: 1 Atmosphere: 1

RK WJ

A month ago

I had a poor drive thru experience because the girl at this place could not hear my order correctly proceeded to get smart as I clarified with a person in my car-- I started to drive away and did. I went inside thinking things would be clarified. The sad part about it the manager of the place did not even offer an apology on behalf of her rude employee. I came in and said I understand that your radio may not be working but your worker chimes in on commentary that wasnt meant for her. The manager just stood there with a blank expression-no words nothing, just pathetic. The girl hears what I am saying and starts trying to correct me. The manager says her name.Customer service is a lost art form and I just wish it was not acceptable for poor customer service and disrespect to be the norm. The worker can be rude because the manager allows it without any corrective action or apology. JUST YUCK! I should have just left as I started to because the sandwich was cold. Service Take out Meal type Lunch Price per person $1–10 Food: 3 Service: 1 Atmosphere: 1

Marci Weber

4 years ago

Arby's is consistent. It always has great flavor and perfectly cooked meat. I know that what I order today will be the same quality as I ordered a month ago. The Buffalo Chicken Slider was spicy and crispy. Just enough for a snack. I decided to try the cinnamon bun. It was good. Nothing great but a nice sweet at the end of the meal. I miss the turnovers.

Alexander Babin

5 years ago

This is a well run Arby's location with friendly employees. Food quality is consistent and typical Arby's. I'm not a fan of most items on their core menu, but some limited time items like their Smoke Mountain are tasty. The Market Fresh sandwiches are pretty good as well.

Joshua Roberts

3 months ago

I just had one of the most frustrating and nonsensical drive-thru experiences in my life. All I wanted was two beef'n'cheddar melts, a medium order of curly fries, and a large Mello Yello. Then the woman told me that that was about $25. That didn't sound right at all so I asked her to repeat the order back to me (although I find this raises serious questions about why she didn't seem to already know to do this, seeing as how it's standard procedure to repeat the customer's order back to them after they've given it just to make sure they're getting it right). Lo and behold, the woman misheard what I said as "two beef'n'cheddar MEALS". I tried correcting her and saying I wanted a melt and just the one. She said that they don't have melts. I paused awkwardly and confusedly because this is the first time in all my years the person at the drive-thru didn't know what a melt was. I explained to her that I was looking at a picture of a sandwich on their menu that was roast beef, nacho cheese, and two buns and that I'd like to know what it was called. She said it was a beef'n'cheddar classic. I tried asking her what a melt was and how it was different from a classic. Her response: "We don't have those." I tried asking again what a melt was if I had been calling it the wrong thing. After all, she seemed to know it better than I did. Her response: "We don't have it " For a third and final time, I try clarifying that I'm just asking what a melt is for future reference. Her response: "WE DON'T HAVE IT." I sighed, asked her to cancel my order, she said okay, and I drove off. Whoever's running this place, please have a long talk with this woman because this demonstration of a complete lack of listening skills, basic order-taking capabilities, and inability to answer a simple question about a menu item is shameful. Either way, I'm never coming back. After all, these are the sorts of problems that tend to come from the top-down. If this type of employee is the norm from now on, I'm deeply unimpressed. I don't care whose niece she is. Food: 3 Service: 1 Atmosphere: 1

Renee Merritt

Tried the new burger. It was good but also medium well, pink in middle and I'm not a fan of medium cooked beef or meat. Service was great. Service Dine in Meal type Lunch Price per person $10–20 Food: 4 Service: 5 Atmosphere: 4 Recommended dishes Buffalo Chicken Slider

Lucius W

4 months ago

What on earth are they doing here? I walk in and they don't take my order for 5 minutes whereas most other fast food chain is pretty quick, and there was no one in front of me waiting to order! Save yourself a lot of time and go to another Arby's. Service: 2 Atmosphere: 4

Michael Brahm

Good friendly atmosphere, didn't know they would add bacon to a beef and cheddar until now. Great combination! Service Dine in Meal type Dinner Price per person $10–20 Food: 4 Service: 4 Atmosphere: 4

Julie W

8 months ago

Food is delicious if you are in the mood for a roast beef sandwich. Beware you will wait forever through the drive through. I was also charged double for fries I didn’t ask for and a large coke I didn’t ask for. Why don’t you repeat the order back to customers? Every time I have gone here, they charge me for the wrong thing or forget to give me something in my order. I’ll go somewhere else from now on. Arby’s is neither cheap nor fast, so are they considered fast food any longer?🤔 Service Take out Meal type Lunch Price per person $30–50 Food: 5 Service: 1 Atmosphere: 2 Recommended dishes Roast Beef

Ray Stinson

A year ago

I love when Arby’s brings back the Pecan Chicken Salad Sandwich 😋and I can’t go to Arbys without getting a warm delicious Salted Carmel Chocolate Chip Cookie. Service Take out Meal type Lunch Price per person $1–10