Arby's Restaurant,Fast food in Sandy

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Reviews
#123 From 172 in Sandy
6.9
416 Review
Ambience
6.9/10
Food
6.9/10
Interior
6.9/10
Prices
6.9/10
Service
6.9/10
More details
Price & Cuisine
$$$ American
Establishment type
Restaurant, Fast food
About
Many guests say that waiters serve good roast beef, brisket and burgers here. This fast food is famous for its great service and friendly staff, that is always ready to help you. You are to be pleasantly impressed with affordable prices at Arby's. But this place has been rated below average by Google.
Reviews
416 reviews
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My overall rating is how I feel about Arby's, but the other ratings are a comparison to other locations. The remodel has really helped update this location. The food is standard and tastes the way it should. Arby's promotional coupons are pretty good, so make sure to bring some with you. It's tough the beat the 2 Can Dine for $9.99. The manager, John Roskelley (not sure of his actual title), is the key to success at this location. He is friendly, remembered my name throughout my stay, and went out of his way to make sure I had an enjoyable experience. As long as John is working here, I'll keep coming back to this location. Service Dine in Meal type Lunch Price per person $10–20 Food: 4 Service: 5 Atmosphere: 5
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Claire Toone
Source: google
6
2 months ago
The people working here are always so pleasant and accommodating. They even let us use our expired coupons. We come back because of how nice they are. They're sweet to my kids too, and because we live close, my kids like to walk there for milkshakes quite often. That goes a long way with me. Sadly, the food here has started to decline in quality. The last two times we've gone, the food was either dangerously undercooked or so overcooked it was crispy. Also, each time we eat-in, the floor is sticky--the floor mats too. They need to send them away for cleaning. Personally, I think they are struggling to stay afloat. That's part of why we continue to support them. We'd hate to see them go out of business. Service Dine in Meal type Dinner Price per person $1–10 Food: 3 Service: 5 Atmosphere: 3 Recommended dishes Roast Beef Sandwich
As a restaurant owner who hires customer service employees in the food service industry, I can say Jayden had zero customer service skills taking my order, and should not be working in food service or with any public for that matter. Super rude while taking my order, as if I was a bother to be ordering food in his drive thru window (I had a small simple order of 1 single meal, no modifications to it.) Then at the window waiting for my food, same attitude but then laced with multiple F bombs loudly while the window was wide open while he was filling my drink while my young kids are in the car and could hear him. I've never had that experience anywhere with an employee just dropping F bombs like nothing in front of a customer. I was polite from the jump even after I sensed his attitude, said thank you when he handed me my food and he rolled his eyes and didn't say anything back. Zero courtesy whatsoever. This person should not be working in customer service. My family frequents this location since we live nearby, but after our experience, we won't be coming back. I encourage the general manager to revamp and retrain your staff. I'd rather drive out of my way to another location if I want Arby's food. Service Take out Meal type Lunch Price per person $1–10 Food: 2 Service: 1 Atmosphere: 1
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Ian Kahng
Source: google
10
A year ago
Got a great 2 for $7 meal. Everyone hates on Arby’s but I think if you make the right adjustments, you can have a great meal for a great price. I switched out the gross cheddar sauce for a real piece of cheddar on the roast beef sandwich, and also switched out raw red onions for crispy onions on the gyro (I don’t do the raw onion thing, kind of overpowering). The bbq sauce is super great and smoky, I’m a big fan. Service Take out
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Vince K
Source: google
4
A month ago
Just received the most sub-par order of chicken tenders. They were very old and dried out. I'm assuming sitting there for hours. Why not just get fresh ones? The one wasn't even chicken, it was just breading that got fried, probably during lunch. Only writing this for others to be cautious and check their food before they leave like I didn't do Service Take out Meal type Lunch Price per person $10–20 Food: 1 Service: 2 Atmosphere: 2 Recommended dishes Curly Fries
Didn’t have roast beef and look at how many fries we got. One is a medium the other is a large… filled same height and neither are all the way 😂 it also took me 20 min to go through drive thru … there were only 3 cars in front of me.
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Wesley Mccoy
Source: google
2
4 months ago
Sat at drive through for 3-4 minutes without anyone speaking to me. The cheesesteak I got was drenched in water, I'm sure it's because they steam the cheese on the grill but the cook used waaay too much water and the cheese was still only half melted. I almost immediately opened it up to eat and it was barely Ober room temperature, I probably shouldn't have even taken a bite at that point. My dog wouldn't even eat any of it. Also, they gave me the wrong drink. Got a regular lemonade instead of the peach lemonade I ordered and it tasted watered down. I don't know if I can keep giving this location a chance. There seems to be NO standards the last couple years. Food: 1 Service: 1
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Don Riches
Source: google
4
9 months ago
It must have been the order takers first day. Took several minutes to take a simple order. After several minutes waiting to place my order, it was over 15 minutes of agonizing wait. And then the sauces requested were (I think purposely) left out of the bag. And not one employee appeared to care in the least. Did I give a 2 star?? Oops. Food: 2 Service: 1 Atmosphere: 1
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Jim
Source: google
2
7 months ago
***UPDATE*** They just gave up carrying curly fries or don’t know how to order.. been a few times I’ve stopped by in the past 2 months now; so I’ll give you a redemption chance in another few months! Follow-up: I tried to give them a redemption and they closed over 40 minutes early waisting me a 15 minute trip, of which this is the 2nd time that’s happened! Guess I’m completely done with this location now! I tried!! Food: 1 Service: 1 Atmosphere: 1
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Gary Wright
Source: google
10
2 years ago
Parking near the door. Lobby is open and clean. Restrooms are clean. Friendly staff. Food was good
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