I generally like this store, but today I was perturbed at self- checkout. I was annoyed at the self-check lady clerk pacing around and actually standing behind me while I was trying to buy my groceries. She could do better observation from her designated post. I understand shoplifting is a problem, but you need a more discreet form of theft control.
This store on Pershing Ave is very difficult to shop at. A ton of fine print on the ads, condescending management, poorly worded sales, and an app that rarely gets 100% of the offers correct when you check out. One thing I did get today was the once-a-month 10% military discount. I appreciate it, but it is basically lip service and NOT ADVERTISED. Probably gonna be doing more shopping at the Commissary, Sprouts (in Fort Collins), or King Soopers. Can't wait until Aldi comes to Cheyenne or Costco opens here. Sprouts is only 35 miles away.
Update: had a 14% offer and it disappeared in my app... until I made a small purchase a month later, then I got my $1.25 savings! Thanks Albertsons!
2nd Update (8-30-22)
Went to buy a few things i had clicked in the App. Had a few $1.00 off offers. Wanted to get ground beef as it was $2.87/lb. So they didn't have any 3 pound packages of ground beef and the guy in the meat department just mashed a couple packages together and I got 4 pounds. At the self checkout I made the first purchase (after putting in my phone number) and NO DISCOUNT. Went to the lady that was at self checkout and she had a ton of excuses. 2nd item, NO DISCOUNT; 3rd item, NO DISCOUNT. Fourth item didn't ring up the correct price and NO DISCOUNT! She had the audacity to say i bought the wrong item. Out of 10 items, SEVEN had the wrong price or no app discount applied. So I went down the entire list line by line and had her take off the discounts... oh, the app wasn't working in the store either. She was definitely aware of that.
CAN YOU PLEASE GET YOUR APP WORKING AND HIRE COMPETENT STAFF!
This store is a laughing stock of grocery stores.
Update: Stop the Kroger and Albertsons merger! Can't wait to see the fraud charges if it is allowed to happen and the massive layoffs. The GOLDEN PARACHUTES are in the 10s of millions of dollars. It will devastate smaller towns.
Update (02/25/2024): Clipped coupons in the app. Went in to get the two free items and a couple other items. The free items were "sold out" (A front end manager said they get VERY LIMITED STOCK of these items). When I entered my phone number for the items I did purchase, NONE of the discounts were applied. The same manager applied store coupons for the items, but it made the shopping experience longer and annoying. What will happen when Kroger and Albertsons attempt to merge the two apps??? I see disaster. Plus higher prices and mass layoffs.
I generally like this store, but today I was perturbed at self- checkout. I was annoyed at the self-check lady clerk pacing around and actually standing behind me while I was trying to buy my groceries. She could do better observation from her designated post. I understand shoplifting is a problem, but you need a more discreet form of theft control.
This store on Pershing Ave is very difficult to shop at. A ton of fine print on the ads, condescending management, poorly worded sales, and an app that rarely gets 100% of the offers correct when you check out. One thing I did get today was the once-a-month 10% military discount. I appreciate it, but it is basically lip service and NOT ADVERTISED. Probably gonna be doing more shopping at the Commissary, Sprouts (in Fort Collins), or King Soopers. Can't wait until Aldi comes to Cheyenne or Costco opens here. Sprouts is only 35 miles away.
Update: had a 14% offer and it disappeared in my app... until I made a small purchase a month later, then I got my $1.25 savings! Thanks Albertsons!
2nd Update (8-30-22)
Went to buy a few things i had clicked in the App. Had a few $1.00 off offers. Wanted to get ground beef as it was $2.87/lb. So they didn't have any 3 pound packages of ground beef and the guy in the meat department just mashed a couple packages together and I got 4 pounds. At the self checkout I made the first purchase (after putting in my phone number) and NO DISCOUNT. Went to the lady that was at self checkout and she had a ton of excuses. 2nd item, NO DISCOUNT; 3rd item, NO DISCOUNT. Fourth item didn't ring up the correct price and NO DISCOUNT! She had the audacity to say i bought the wrong item. Out of 10 items, SEVEN had the wrong price or no app discount applied. So I went down the entire list line by line and had her take off the discounts... oh, the app wasn't working in the store either. She was definitely aware of that.
CAN YOU PLEASE GET YOUR APP WORKING AND HIRE COMPETENT STAFF!
This store is a laughing stock of grocery stores.
Update: Stop the Kroger and Albertsons merger! Can't wait to see the fraud charges if it is allowed to happen and the massive layoffs. The GOLDEN PARACHUTES are in the 10s of millions of dollars. It will devastate smaller towns.
Update (02/25/2024): Clipped coupons in the app. Went in to get the two free items and a couple other items. The free items were "sold out" (A front end manager said they get VERY LIMITED STOCK of these items). When I entered my phone number for the items I did purchase, NONE of the discounts were applied. The same manager applied store coupons for the items, but it made the shopping experience longer and annoying. What will happen when Kroger and Albertsons attempt to merge the two apps??? I see disaster. Plus higher prices and mass layoffs.
Went to the service desk an no one was there - except a sign "Great service is always in stock. How can I help?". After several minutes an employee was doing other work next to the counter so we asked the employee whether someone could be contacted or a manager (I noticed he had a radio on him) to staff the service desk but he replied "I just stock online orders so I can't help or contact anyone". Eventually another customer behind us in line went and found someone to help us at the service counter. Definitely NOT "Great service always in stock"!
I called the meat counter for beef fat, they say they have some and to come by. I get there and they say they dont have any, and that they'll have some that day. Took my number and was told they'd call back. That was two days ago, no call back.
Went to the service desk an no one was there - except a sign "Great service is always in stock. How can I help?". After several minutes an employee was doing other work next to the counter so we asked the employee whether someone could be contacted or a manager (I noticed he had a radio on him) to staff the service desk but he replied "I just stock online orders so I can't help or contact anyone". Eventually another customer behind us in line went and found someone to help us at the service counter. Definitely NOT "Great service always in stock"!
I've never given a negative review before. But I absolutely hate this place so much that I live less than 1/4 mile away and I'd rather go to the southside Safeway than here. Whoever the guy who is in charge nights is the rudest guy I've ever encountered. He acts like he knows me and I did something terrible to him. I hear the same thing from friends. But he's really extra rude to me and I can't figure out why
I was initially put off by the woman who supervises the self-checkout lanes. However, the other checkers were most friendly and helpful in assisting me in finding an obsolete item. A big thank you to the latter, and "boo" to the former!
1st time visiting the Albertsons. Appeared very clean and had quite a selection of grocery items along with a decent variety of other items. The check-out person was polite and friendly. Found what I was looking for and browsed the rest of the store. They don't carry Peanut Butter Swirl Ice Cream in any brand. Not sure if this is a Wyoming thing or Cheyenne thing. Maybe it's a Midwest thing. But, I can't seem to find Peanut Butter Swirl Ice Cream anywhere. I just moved from N.Y., so maybe I just don't know where to look yet. But I'd give a Solid 5 star review if they started carrying Breyers or any other brand with that Flavor ice cream. Things are a bit pricier then Wal-Mart, but I hate Walmart with every fiber of my being. I feel dirty every time I'm somewhat forced to buy from them.
