I’m only giving the staff at this bakery one star because zero isn’t an option. I asked a man working here if they could write “happy birthday” with sons name on a cake. I provided the spelling which he noted, but they still got the spelling wrong on the cake. I kindly asked them if they could fix it, but the cake was ruined then they gave it back. A lady in glasses handed it back and rudely asked me “Do you want it or not”!? I told her I’ll be looking for another. I could hear her talking about me with the rest of the staff as is walked away. If felt awful to treated like I was such an inconvenience.
I didn’t want to make this review because I realize I’m only one customer and my one bad experience doesn’t represent all of the times I’ve been to this location, but it really upset me. I was at self-checkout packing my bag when a guy stood behind me. A worker came up to him and the first guy said that he had left his receipt at the same self-checkout earlier (the computer was empty when I got there, so I’m not sure what that was about). The worker then stood next to me and was in my way as I was packing my groceries and started typing at the computer. It felt awful to be treated like I’m the inconvenience. I don’t see what was so urgent that couldn’t wait until I was done with my bag and for me to leave. I understand Christmas Day is a very inconvenient day to be working, but it really soured my experience here and I won’t feel comfortable returning. I even apologized twice during this (I don’t know why I did, I honestly felt like a disturbance) and the worker said nothing to me. I don’t want him fired but it just sucks because I’ve been coming here for years.
Have to say this is an impressive store. It is an exceptionally well stocked market. They keep it spotless, so it is a real pleasure to shop there. It is not the least expensive market in town, but having the items you are looking for is worth the differences in price on some things.
My DoorDash orders are ready every single time, the employees have a strong sense of urgency for helping load grocery’s and the clerks in the back remain a calm positive attitude everyday.
Unbelievable! I have shopped at this store (Rancho Cal in Temecula) for over 30 years. I’ve always been pleased with it except for a few times over the years someone was rude. For the most part they’re all great. This morning I was shocked that they had no lanes open except the self checkout. I spend a lot of money in this store because they’re expensive and wouldn’t mind self checkout if I’d only had a few items. That wasn’t the case. I had a basket full of groceries and didn’t feel like it was right that they charge you an arm and a leg for groceries, then want you to do your own checkout. For one thing most people (me) that shop that early in the morning are elderly and need a little help. If this is their new policy I’ll definitely be looking for another grocery store. One that’s more accommodating to their customers. Clarissa was nice enough to help me, but you could tell she didn’t want to. Thankfully she did.
Always a great grocery store as well as the others. Very impressive rearrangement to the isles, recently. I'm always taking a quick look at that party tub of multi-layer tortilla chip dip like EVERY TIME I visit!
