I am SOOOOOOOOOOOOOOOOOOOOOO sick and tired of a bunch of entitled college students lacking customer service.
So, the Costa at University is not much better. Being in there was one of the most horrible experiences of my life. I would much rather be naked in a snowstorm than go back to that Costa Vida.
Anyways, the first person on the line doesn't ask me how I'm doing. He literally just says "what are you ordering?" and he has to ask my order twice when I CLEARLY TOLD HIM WHAT IT WAS.
To make matters worse, the cashier was talking to his friend. He seemed excited to talk to his friend but not excited to talk to me.
As good as Costa Vida is, it's not worth the customer service they deliver. Their Director of Operations needs to do something about this. We all have issues. It doesn't mean we shouldn't let that be an excuse to not do a good job.
Food: 3
Service: 1
Atmosphere: 1
I worked at the Lehi Center Point Costa Vida for 2 1/2 so I'm well acquainted with Costa's standards. This location is seriously lacking!
Their Staff members have sassy, non responsive and unfriendly attitudes including the shift lead. They skimp on standard portions. The queso is clumpy and several food items are cold. I've been here several times and all of these things are consistent.
They also don't accept Costa Vida Rewards or offers
The UVU food court ambience is good though.
Service
Dine in
Meal type
Lunch
Price per person
$10–20
Food: 2
Atmosphere: 3
Food was fine. It's either hit or miss here honestly. Today would have been great but around 11:30 am May 24, 2023 there was an employee at the front who was extremely rude. A friend of mine was being friendly and said "thank you so much". This employee literally rolled her eyes at my friend and made a face. Once we felt the tension we didn't bother her. However, the employee threw our food and when we asked for a water cup they cut us off and rudely responded and threw our food on the counter. That employee was making everyone uncomfortable.
